Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
403(b)
403(b) matching
Tuition Reimbursement
Job Description
Casa de las Campanas is a premier senior living community located in the picturesque area of Rancho Bernardo, California. Known for its upscale resort-style living, Casa de las Campanas caters to an active and well-traveled senior population who appreciate both luxurious amenities and the beautiful natural surroundings of Southern California. The community emphasizes an all-inclusive lifestyle that blends exceptional hospitality with a warm, welcoming atmosphere. Residents enjoy a social environment where they can connect over meals, explore nearby trails, and enjoy breathtaking views all year round. This commitment to quality of life and service excellence has made Casa de las Campanas a highly regarded establishment in the senior living industry.
The role of Technology Concierge at Casa de las Campanas is a unique and vital position that enhances the daily lives of residents through personalized technology support. The Technology Concierge serves as a bridge between modern technology and the senior community, helping residents navigate personal devices, smart-home technology, wearable devices, and community communication platforms. This role requires a deep empathy for older adults, coupled with strong technical knowledge and the ability to communicate complex concepts in clear, simple terms.
As a part-time position offering up to 20 hours per week and paying between $18.00 and $20.00 per hour, the Technology Concierge is responsible for delivering one-on-one assistance, troubleshooting, and group training sessions tailored to meet the varied tech needs of the residents. Beyond supporting individual technology use, the Concierge also plays an important role in supporting the community’s Communications team by providing administrative and production assistance to ensure information is accessible and understandable.
The Technology Concierge must have strong customer service skills and proficiency in troubleshooting across multiple operating systems and devices. This role involves daily interaction with residents, requiring patience, approachability, and a commitment to fostering a culture of hospitality built on respect, professionalism, and enthusiastic communication.
Casa de las Campanas values its employees and offers a range of benefits, including a tuition reimbursement program, employee appreciation bonuses funded by residents, DailyPay, and a 403(b) retirement plan with employer match. The work environment is designed to be engaging and fun, emphasizing a culture where employees feel valued and supported in their roles.
Joining Casa de las Campanas as a Technology Concierge means becoming part of a community that is redefining the future of senior living by integrating technology, compassion, and exceptional service to create an enriching experience for both residents and staff alike.
The role of Technology Concierge at Casa de las Campanas is a unique and vital position that enhances the daily lives of residents through personalized technology support. The Technology Concierge serves as a bridge between modern technology and the senior community, helping residents navigate personal devices, smart-home technology, wearable devices, and community communication platforms. This role requires a deep empathy for older adults, coupled with strong technical knowledge and the ability to communicate complex concepts in clear, simple terms.
As a part-time position offering up to 20 hours per week and paying between $18.00 and $20.00 per hour, the Technology Concierge is responsible for delivering one-on-one assistance, troubleshooting, and group training sessions tailored to meet the varied tech needs of the residents. Beyond supporting individual technology use, the Concierge also plays an important role in supporting the community’s Communications team by providing administrative and production assistance to ensure information is accessible and understandable.
The Technology Concierge must have strong customer service skills and proficiency in troubleshooting across multiple operating systems and devices. This role involves daily interaction with residents, requiring patience, approachability, and a commitment to fostering a culture of hospitality built on respect, professionalism, and enthusiastic communication.
Casa de las Campanas values its employees and offers a range of benefits, including a tuition reimbursement program, employee appreciation bonuses funded by residents, DailyPay, and a 403(b) retirement plan with employer match. The work environment is designed to be engaging and fun, emphasizing a culture where employees feel valued and supported in their roles.
Joining Casa de las Campanas as a Technology Concierge means becoming part of a community that is redefining the future of senior living by integrating technology, compassion, and exceptional service to create an enriching experience for both residents and staff alike.
Job Requirements
- Highschool diploma
- Experience in customer service strongly preferred
- Ability to explain technical concepts in simple, clear, and understandable terms
- Strong technical troubleshooting skills and proficiency with common operating systems, personal devices, and software applications
- Coursework or experience in communications, technology support, media, or related field preferred
- Must be able to pass background checks including fitness for duty physical, fingerprinting, and employment references
- Some roles may require disclosure of vaccination status
Job Qualifications
- Highschool diploma
- Experience in customer service strongly preferred
- Previous experience providing technology support to older adults is highly desirable
- Strong technical troubleshooting skills and proficiency with common operating systems, personal devices, and software applications
- Ability to explain technical concepts in simple, clear, and understandable terms
- Coursework or experience in communications, technology support, media, or related field preferred
Job Duties
- Provide one-on-one technology support to residents for smartphones, tablets, laptops, smart TVs, wearable devices, and other personal technology
- Assist residents with setup, troubleshooting, and optimization of email accounts, video conferencing platforms, messaging apps, and social media platforms
- Develop and conduct small group training sessions based on resident interests and identified needs
- Deliver exceptional customer service by promptly responding to resident inquiries and technology-related concerns
- Maintain an approachable, patient, and supportive demeanor while assisting individuals with varying levels of technical proficiency
- Fully embrace a culture of hospitality including greeting residents, employees, and guests warmly by name and with a smile
- Strive to anticipate resident, employee, and guest needs and act accordingly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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