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Technical Training Operations Support Specialist
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Job Description
WMATA (Washington Metropolitan Area Transit Authority) is a prominent public transportation agency serving the Washington D.C. metropolitan area. With its commitment to providing safe, reliable, and efficient transit, WMATA is dedicated not only to transportation but also to workforce development through its Technical Training and Development department. This department plays a vital role in equipping employees and trainees with the necessary skills and knowledge to support WMATA's operational excellence and customer service standards. The Technical Training and Development team is seeking dedicated Operations Support Specialists to join their staff and contribute to the seamless functioning of the training programs that... Show More
Job Requirements
- High school diploma or GED
- Four years of experience supporting operations, facilities, student services, program administration, or recruitment/event coordination in a training or educational environment
- Ability to perform essential functions of the position with or without reasonable accommodations
- Satisfactorily complete medical examination if required
Job Qualifications
- High school diploma or GED
- Four years of experience supporting operations, facilities, student services, program administration, or recruitment/event coordination in a training or educational environment
- Associate degree or higher in Facilities Management, Information Technology, Business Administration, or related field (preferred)
- Certifications in facilities support, AV technology, or customer service (preferred)
Job Duties
- Prepare, organize, and maintain training environments, ensuring technology, equipment, and instructional resources are functional, available, and ready for use
- Serve as primary point of contact for instructors, students, and staff
- respond to operational, technical, or facilities-related inquiries and resolve issues promptly to ensure uninterrupted training delivery
- Monitor facility and classroom safety, cleanliness, and readiness
- escalate maintenance or access concerns to appropriate teams
- Set up and test AV systems, computers, and classroom technology for training sessions and events
- Track and manage inventory of supplies, equipment, and technology assets
- coordinate repairs or replacements as needed
- Support student onboarding and participation by coordinating registration, access, and distribution of training resources
- Maintain accurate documentation of classroom usage, student records, work orders, and inventory within designated systems (e.g., LMS, Maximo, PeopleSoft)
- Collaborate with program managers and instructors to ensure operational efficiency, participant readiness, and smooth delivery of training
- Assist with logistics for orientations, special events, or space reconfigurations
- Uphold health, safety, and confidentiality standards across all operational functions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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