Technical Training Operations Support Specialist

WMATA (Washington Metropolitan Area Transit Authority) is a prominent public transportation agency serving the Washington D.C. metropolitan area. With its commitment to providing safe, reliable, and efficient transit, WMATA is dedicated not only to transportation but also to workforce development through its Technical Training and Development department. This department plays a vital role in equipping employees and trainees with the necessary skills and knowledge to support WMATA's operational excellence and customer service standards. The Technical Training and Development team is seeking dedicated Operations Support Specialists to join their staff and contribute to the seamless functioning of the training programs that prepare WMATA's workforce for success.

The Operations Support Specialist roles are essential to the day-to-day operations of the Technical Training and Development team. These specialists work closely with Program Managers and serve as the operational backbone, ensuring that training environments, technology, and support systems operate smoothly and efficiently. Two distinct roles are available: one focused on Facilities and Classroom Operations, and the other on Student Support and Program Operations. Both roles aim to optimize processes, solve problems promptly, and support instructors and trainees to maximize learning experiences.

The Facilities and Classroom Operations Support Specialist ensures that all training spaces are "room ready" for instruction. This includes managing classroom setups, overseeing technology and AV system functionality, and coordinating services so that training sessions run without disruption. The role also involves establishing standardized procedures to replace informal problem-solving methods, thereby introducing increased structure, visibility, and consistency into how learning environments are maintained and managed.

In contrast, the Student Support and Program Operations Specialist concentrates on the trainee experience and program administration. Responsibilities include managing outreach efforts, supporting student onboarding, handling registration and access, and maintaining thorough records to ensure that students are engaged and on track throughout their training. This role ensures that program logistics run smoothly, helping to create a positive, efficient, and supportive educational atmosphere.

Both positions require individuals who are highly organized, proactive, and solution-oriented. Candidates should be capable of handling multiple operational tasks with precision and responsiveness. They must effectively communicate with instructors, trainees, and other staff members to address needs and resolve issues promptly. The ideal candidates will be adept at coordinating resources, managing technology, and maintaining the safety and cleanliness of training environments.

These full-time positions require a high school diploma or GED and a minimum of four years of experience supporting operations in training or educational contexts, including facilities management, student services, program administration, or recruitment/event coordination. Preferred qualifications include an associate degree or higher in related fields such as Facilities Management, Information Technology, or Business Administration, as well as certifications in facilities support, AV technology, or customer service.

Working at WMATA offers the opportunity to support an organization dedicated to public service and workforce development. Employees in these roles will contribute to the overall success of WMATA's training initiatives, helping to ensure that trainees are well-prepared to meet the transit system's operational challenges. WMATA fosters an inclusive and equitable workplace, welcoming applicants from diverse backgrounds and providing a collaborative environment where technical training can thrive.