Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $31.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible work schedule
Professional development opportunities
remote work options
Job Description
The hiring company is a healthcare technology solutions provider specializing in the deployment, support, and integration of advanced patient care server systems within healthcare facilities. This company focuses on installing and supporting wireless technologies including phones and pagers, location tracking systems, electronic staffing and census tools, as well as various reporting systems that enhance operational efficiency and patient care accuracy. Their services extend to multiple healthcare environments ensuring seamless communication and data integration, which are vital for modern healthcare operations. With a commitment to excellence, continuous improvement, and adherence to industry best practices, this organization emphasizes quality technical services and... Show More
Job Requirements
- planning, organizing, controlling, and implementing skills for task prioritization
- ability to handle stressful situations and manage multiple tasks
- goal-oriented approach
- motivation to learn through on-the-job training and self-study
- effective team player for designing and implementing technical solutions
- coordination and clear communication with customer IT resources and team members
- adherence to change control and support documentation standards
- willingness to follow standards and provide feedback
- excellent customer service skills
- proficiency in Microsoft Server OS
- familiarity with networks and database technologies
- valid driver’s license
Job Qualifications
- minimum of 2 years in IT support or related information systems experience
- knowledge of Rauland R5, RTLS (Versus, Centrak), Brekeke telephony SIP integrations
- IT certifications or degrees in computer science, information systems, or related fields considered a strong plus
- proficiency in Microsoft Server operating systems (Server 2012 and newer)
- familiarity with database implementation and Microsoft SQL Server administration
- understanding of network topologies and protocols such as TCP/IP and SIP
- ability to communicate technical information to technical and non-technical audiences
- excellent written and verbal communication skills
- strong problem-solving and organizational abilities
- customer service skills
- ability to train junior team members
- valid driver’s license
Job Duties
- serve as primary escalation to review and coordinate network, software, and integrations issues at healthcare facilities
- coordinate communication between customers, local service departments, and ITS during issue resolution
- provide remote technical support for onsite technicians with network and configuration issues
- participate in on-call rotation for remote support
- work on hardware configurations for project deployments on R5 and R5K systems
- coordinate status updates on assigned project tasks
- review and adhere to SWC and manufacturer recommendations for deployment and support practices
Job Location
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