Team/Crew Leader

The position of Team/Crew Leader is a vital role within the fast-paced environment of a restaurant establishment. This position reports directly to the Manager on Duty (MOD) and is categorized as a nonexempt status, indicating that the role is subject to overtime pay. The Team/Crew Leader plays an essential role in maintaining smooth operations by performing, leading, and supervising various operational tasks to ensure the delivery of high-quality products and services to guests. The role demands a hands-on approach to leadership, combining operational duties with the responsibility of guiding staff, ensuring compliance with company standards, and fostering a positive team environment.

The Team/Crew Leader is entrusted with overseeing multiple station duties, which may include the fountain and frozen station, dresser, front and back swamp stations, grill, switchboard, expeditor, food preparation, and drive-thru operations if applicable. The ability to adapt and excel across varied workstations is essential for meeting operational standards and delivering exceptional customer experiences. This leadership position also includes the responsibility of assisting with new employee orientation and training, ensuring the team operates cohesively and efficiently. By promoting adherence to company policies, procedures, and operational standards, the Team/Crew Leader plays a key part in maintaining the integrity and reputation of the establishment.

Beyond operational supervision, the role necessitates a strong focus on cleanliness and sanitation. The Team/Crew Leader is responsible for performing and directing regular cleaning duties such as trash disposal, mopping, sweeping, washing dishes and food prep tools, sanitizing counters and food preparation areas, cleaning equipment, and properly handling used grease. This commitment to hygiene is critical in sustaining a safe and welcoming environment for both staff and guests.

The position requires a minimum commitment of 30 hours per week, with flexibility to work irregular hours, including nights, weekends, and holidays. The physical work environment is dynamic, requiring continuous standing, bending, reaching, moving, stooping, stretching, and lifting, often in varying temperature conditions. Exposure to heat, hot liquids, freezer environments, and occasional extreme weather conditions demands physical endurance and resilience.

Ideal candidates will bring general restaurant or retail knowledge, basic math and reading skills, effective communication abilities, and the aptitude to follow directions reliably. Leadership qualities such as decision-making, conflict-resolution, multi-tasking, and time-management skills are paramount for success in this role. The Team/Crew Leader also plays a pivotal role in conducting shift meetings and reporting customer or employee issues to the MOD, ensuring operational feedback and continuous improvement.

In summary, the Team/Crew Leader position offers a challenging yet rewarding opportunity for individuals seeking to advance their leadership skills within the restaurant industry. This role not only supports daily operations but also contributes to the overall guest experience by fostering a well-trained, motivated team and maintaining high standards of quality and safety.