Team Member

Caribou Coffee is a well-established coffeehouse chain known for creating exceptional day-making experiences that ignite a positive chain reaction of good across communities. Founded on the principles of quality, connection, and community, Caribou Coffee focuses on providing an inviting atmosphere where team members and guests can feel valued and engaged. As a company dedicated to serving world-class handcrafted coffee and food offerings, Caribou Coffee combines hospitality with exceptional service standards to create meaningful interactions at every touchpoint. Located in Green Bay, Wisconsin, Caribou Coffee prides itself on fostering a workplace culture that supports team collaboration, personal growth, and a shared purpose of making a difference through everyday moments. This role is part of the company's mission to bring good to life through its strong core values which include Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.

The Team Member position at Caribou Coffee is central to delivering the Caribou experience by focusing on guest satisfaction, product quality, and team support. This role entails providing unparalleled guest service by actively engaging with customers, developing ongoing personal relationships, and anticipating guest needs with enthusiasm and product knowledge. Team Members craft beverages by hand per Caribou's established procedures and prepare food offerings to the highest standards, ensuring consistent quality and customer delight. They seamlessly shift between barista duties and guest service responsibilities, managing cash transactions with accuracy and maintaining a clean, organized environment. Moreover, Team Members are expected to proactively think ahead to support team and guest needs, resolve routine problems independently, and ask for leader assistance when necessary. They uphold the Caribou Core Values in every task, bringing joy and positive energy to their interactions, embodying a learner's mentality, and demonstrating resilience and ownership in their role.

This position requires flexibility to work early mornings, evenings, some holidays, and weekends, with a minimum age requirement of 16 years. Physical demands include standing, sitting, reaching, speaking, lifting up to 50 pounds, and bending during shifts that typically last between 4 to 8 hours. Caribou Coffee encourages diversity and inclusion and is an equal opportunity employer committed to accommodating applicants with disabilities and special needs. Working at Caribou Coffee means joining the ‘Bou Crew’ — a diverse, supportive team dedicated to making a positive impact in their communities while serving the best coffee around. If you are eager to contribute to a thriving team environment and are passionate about guest service and quality coffee, this role offers a welcoming opportunity to grow and make a difference.