Team Member

Caribou Coffee is a renowned specialty coffee and espresso retailer known for its commitment to creating memorable day-making experiences for its customers. Founded with a passion for quality coffee and community impact, Caribou Coffee has grown into a beloved brand, emphasizing a welcoming atmosphere where both guests and team members feel valued. As a company, Caribou Coffee prioritizes three core values that guide its operations and culture: Team, Guest, and Business. They believe in fostering genuine connections among team members and customers while delivering unparalleled coffee and service. The company’s purpose is to spark a chain reaction of GOOD by making each interaction meaningful and enjoyable.

Caribou Coffee operates a wide network of cafes, where skilled baristas craft world-class beverages and provide exceptional guest service. The company’s emphasis on quality extends beyond coffee to include food offerings prepared to high standards. Furthermore, Caribou Coffee is dedicated to inclusivity and equal employment opportunity, ensuring a supportive workplace that respects diversity.

The Team Member position at Caribou Coffee is foundational to the guest experience, embodying the brand’s values and purpose in every customer interaction. This role is designed for individuals who are passionate about coffee, enjoy connecting with diverse people, and thrive in a fast-paced, collaborative environment. As a Team Member, you will be responsible for creating day-making experiences by delivering exceptional customer service, hand-crafting beverages according to Caribou’s standards, and supporting team operations through various roles.

This role requires a blend of interpersonal skills and technical proficiency in beverage preparation. Team Members develop ongoing personal relationships with guests by practicing active listening, anticipating needs, and providing enthusiastic, knowledgeable recommendations. Additionally, the position involves managing cash transactions, maintaining store cleanliness and organization, and stepping into multiple roles as needed to ensure smooth operation. Caribou Coffee places a strong emphasis on a positive workplace culture, encouraging fun, ownership, authenticity, and a service-oriented mindset.

Team Members are also expected to demonstrate resilience, reliability, and a learner’s mentality, continuously seeking to improve and contribute positively to the team. This position offers valuable experience in retail hospitality and is ideal for individuals looking to grow within a company that values community impact and employee development. Caribou Coffee is committed to accommodating employees with disabilities and providing an inclusive, discrimination-free environment. Join Caribou Coffee to become a part of the 'Bou Crew' and contribute to making a difference one cup at a time.