Job Overview

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Employment Type

Part-time
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Work Schedule

Weekend Shifts
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Benefits

Equal opportunity employer
inclusive work environment
Employee Discounts
opportunities for growth
team-oriented culture
flexible scheduling
Training and Development

Job Description

Caribou Coffee is a well-established coffee company dedicated to creating day-making experiences that spark a chain reaction of GOOD. With a deep commitment to exceptional guest service, quality products, and a strong sense of community, Caribou Coffee operates as a leading coffee retailer known for its welcoming atmosphere and world-class handcrafted beverages. As a company, Caribou Coffee focuses on core values centered around team, guest, and business, fostering a culture where employees are encouraged to be themselves while making a meaningful impact. The company believes in supporting one another, making fun happen, taking ownership, and serving with love, contributing to an uplifting work environment for its employees as well as a memorable experience for guests.

Caribou Coffee is currently seeking enthusiastic and dedicated individuals to join their team as Team Members. This position forms the heart of the Caribou Coffee experience and plays a vital role in delivering unparalleled guest service while crafting high-quality beverages and food items. The Team Member is expected to bring to life the company’s purpose and values in every interaction with guests and fellow team members. This role requires excellent interpersonal skills, a passion for hospitality, and the ability to anticipate and fulfill guest needs proactively. Team Members work collaboratively to maintain a clean and organized store environment, manage cash transactions responsibly, and handle multiple priorities under the guidance of store leaders.

The position offers an opportunity to be a part of the 'Bou Crew', a vibrant team that values personal growth, learning, and resilience. Team Members are encouraged to develop ongoing relationships with guests by practicing active listening and providing knowledgeable recommendations, enhancing the guest experience. This role also involves flexibility, including working early mornings, evenings, holidays, and weekends, making it ideal for individuals seeking a dynamic and customer-focused work setting. Additionally, Caribou Coffee emphasizes equal employment opportunity and inclusiveness, welcoming applicants from diverse backgrounds and providing reasonable accommodations when necessary.

Overall, the Team Member position at Caribou Coffee is perfect for those looking to be part of a company that values community, quality, and joy in the workplace while delivering exceptional service and products to customers. This role offers a friendly and supportive environment where employees can grow, contribute, and make a positive impact every single day.

Job Requirements

  • Must be at least 16 years of age
  • ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends

Job Qualifications

  • Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends
  • must be at least 16 years of age
  • restaurant, retail, or guest service experience preferred

Job Duties

  • Provides incredible guest service by developing personal ongoing relationships with guests
  • practices active listening and connection
  • anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality
  • makes enthusiastic and knowledgeable recommendations to delight guests
  • creates day making experiences that spark a chain reaction of GOOD
  • hand-crafts beverages to order per Caribou standard operating procedures
  • heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
  • floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
  • takes guest orders and manages cash drawer and follows all cash handling policies and procedures
  • maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
  • actively thinks and acts upon what the team and guest will need in the future
  • differentiates between problems that can be solved directly and when to ask for leader support
  • understands that the team is managing multiple priorities and willingly takes direction from leaders
  • brings the core values to life in all that you do: support one another, make fun happen, be yourself, take ownership, serve with love
  • brings joy to the opportunity to interact with others and make fun happen
  • relishes the opportunity to be helpful to others – both to team members and guests
  • has a learner’s mentality and has a desire to get better and do things correctly and effectively
  • shows up in every situation looking to do the right thing, serve with love and make the biggest difference
  • takes ownership for and is eager to make a positive impact on others
  • shows up ready and willing to be a reliable team player and support one another
  • is resilient under pressure and is willing to ask for help

Job Criteria

Experience

Entry Level (1-2 years)


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