Team Member

Huntsville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.00 - $13.50

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Uniform allowance

employee recognition programs

Training and Development

flexible scheduling

Job Description

Quick Quack Car Wash is a prominent company in the car wash industry known for providing efficient and high-quality exterior car cleaning services through their advanced automated wash systems. As a leader in the car wash sector, Quick Quack Car Wash operates numerous locations across several states, distinguished by its commitment to superior customer service and innovative car washing technology. The company prides itself on maintaining a friendly, clean, and safe environment for both customers and employees, ensuring that every vehicle that enters is treated with care and professionalism. Quick Quack Car Wash markets itself as a fast, convenient, and value-driven option for car owners seeking professional-grade cleaning services. Known for its vibrant and inclusive company culture, Quick Quack also emphasizes equal opportunity employment practices and compliance with federal employment laws, including participation in E-Verify to confirm work authorization status for all employees.

The role available is for a Customer Service Associate at Quick Quack Car Wash. This position requires an individual who can engage warmly and positively with customers as they enter the car wash facility. The associate is responsible for greeting customers, explaining the various wash services, assisting with inquiries or pricing discrepancies, and ensuring that all transactions are completed accurately and efficiently. Because of the nature of the car wash business, this job demands strong interpersonal skills coupled with the ability to work in a physical outdoor environment where movement and stamina are essential. Employees are expected to maintain Quick Quack's grooming and dress standards, embodying the company's customer-friendly image. The work is dynamic and often requires multitasking, including holding advertising signs, promoting memberships and additional services, handling cash registers, restocking vending items, and performing light maintenance and cleaning duties around the site. Physical demands of the job include standing for extended time periods, lifting up to 50 pounds, and engaging in repetitive movements such as bending, reaching, and stooping. The work schedule includes various hours, weekends, and holidays to meet customer demand times, reflecting the company's commitment to flexibility and operational excellence. The ideal candidate for this position should have a high school diploma or equivalent preferred, excellent communication skills, and a clean driving record with a valid driver’s license. Quick Quack Car Wash is an equal opportunity employer and values diversity and inclusion within its workforce.

Job Requirements

Must be able to smile and maintain a clean appearance as per the dress and grooming standards
must be able to work various hours, weekends, and holidays
must be able to perform repetitive movements over long periods of time
must be able to endure extended periods standing and working on cash register or related equipment
must be able to lift up to 50 pounds at times
high school diploma or equivalent preferred
clean driving record with valid driver’s license (not suspended or expired)
willingness to work outdoors in a loud environment
ability to participate in physical activities such as bending, reaching, and stooping

Job Qualifications

Excellent customer service skills
strong verbal communication skills
ability to read, count, and write accurately
high school diploma or equivalent preferred
clean driving record with valid driver’s license
ability to work various hours, including weekends and holidays
physical stamina to endure extended periods of standing and repetitive movements
ability to lift up to 50 pounds
knowledge of customer service principles and sales techniques

Job Duties

Greets customers as they enter the location
maintains awareness of services provided by Quick Quack Car Wash
explains services provided by Quick Quack Car Wash to customers
assists customers with questions or price discrepancies
ensures accurate transactions by balancing cash register at the beginning and end of shift and verifying sales at end of shift
assists customers in locating various products, resolving complaints, or providing information
directs customers to other departments as necessary
holds advertising signs and performs other marketing-related functions
properly uses sales membership pitch when interacting with new customers
sells additional services and vending items by recognizing opportunities and benefits to the customer
accurately and efficiently completes sales transactions and maintains proper cash accountabilities at POS registers
stocks and maintains merchandise in vending cart
maintains housekeeping and maintenance responsibilities including driveways, restrooms, and car wash
explains car wash entry procedure to customers and follows exact car loading and prepping procedures ensuring employee and/or customer safety
performs other duties as assigned