Team Member

Caribou Coffee is a well-established and respected coffeehouse chain known for crafting day-making experiences that ignite a chain reaction of GOOD. Founded with a deep commitment to quality, community, and hospitality, Caribou Coffee has grown into a beloved brand that prides itself on serving world-class hand-crafted beverages paired with exceptional guest service. The company emphasizes the importance of its core values — Team, Guest, Business — as essential to the daily operations and experiences it offers. Caribou Coffee is a vibrant coffee company dedicated to creating not just coffee but memorable moments that foster connections and spark joy. Their mission extends beyond serving coffee to fostering a welcoming community environment where guests feel valued and inspired.

The role of Team Member at Caribou Coffee is crucial to delivering this unique and purpose-driven customer experience. As the core of the Caribou experience, the Team Member is responsible for providing exceptional guest service by building genuine personal connections with customers, anticipating their needs, and proactively offering solutions. This role focuses on delivering warm hospitality combined with expert knowledge of the beverage and food offerings to create memorable day-making experiences for every guest interaction.

Team Members at Caribou Coffee are trained to hand-craft beverages to precise company standards, ensuring the quality and consistency the brand is known for. They also prepare and serve food offerings per Caribou's procedures, balancing their time between barista duties and guest service responsibilities. Team Players are expected to embody Caribou Coffee's core values by supporting one another, embracing authenticity, taking ownership of their roles, and serving with genuine love. They handle cash transactions with care, maintain store cleanliness and organization, and demonstrate resilience and problem-solving skills while working in a dynamic environment.

This position requires flexibility as Team Members may work early mornings, evenings, weekends, and holidays to accommodate the needs of the business and its guests. The role is suited for individuals who are at least 16 years old and willing to learn and grow within a fast-paced, customer-focused setting. Previous experience in restaurant, retail, or guest service is advantageous but not mandatory.

Physically, the job demands various activities, including lifting up to 50 pounds, standing or sitting for extended periods, and moving throughout the store. However, Caribou Coffee is committed to making reasonable accommodations to ensure inclusivity and equal opportunity for all applicants and employees.

Caribou Coffee operates with a deep commitment to equal employment opportunities, fostering a workplace free from discrimination of any kind. The company embraces diversity and inclusiveness, ensuring every team member has the support and resources to succeed while contributing to the company’s ongoing legacy as a leader in the coffee industry.