Job Overview

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Benefits

Health Insurance
Paid Time Off
employee discount
401(k)
flexible schedule

Job Description

Caribou Coffee is a well-established premium coffee and espresso retailer known for its commitment to quality and guest satisfaction. Founded with a passion for creating exceptional coffee experiences, Caribou Coffee has grown into a beloved brand offering handcrafted beverages, delicious food options, and a welcoming atmosphere. The company prides itself on its dedication to sustainability, community connection, and employee development, making it a great place to build a rewarding career in the food and beverage industry. Caribou Coffee locations serve as neighborhood gathering spots where customers can enjoy expertly brewed coffee and personalized service in a cozy, friendly environment.

The Team Member role at Caribou Coffee is central to the guest experience and embodies the company’s Purpose and Values in every interaction. This position involves more than just making coffee; it’s about creating moments that make guests' days better by delivering unparalleled service and high-quality handcrafted beverages. Team Members play a vital role in upholding the company’s brand standards and fostering a positive atmosphere for both customers and coworkers. This is a dynamic, customer-facing role that requires enthusiasm, a passion for coffee, and a strong commitment to teamwork and excellence.

As part of the team, individuals will learn the art of crafting world-class beverages using Caribou's unique recipes while engaging warmly with guests to ensure each visit is memorable. This role is ideal for those who thrive in fast-paced environments and enjoy connecting with people. Furthermore, Caribou Coffee values continuous learning and promotes growth opportunities, making this position a stepping stone for career advancement within the company. Regular training and team-building activities help employees sharpen their skills and contribute meaningfully to the brand's success.

Employment at Caribou Coffee as a Team Member is generally part-time or full-time, with schedules designed to offer flexibility for varying lifestyles and commitments. Compensation is competitive within the industry, and employees can expect to receive additional benefits reflective of the company’s commitment to their well-being. Overall, this role offers an excellent opportunity to join a vibrant and supportive team focused on quality, community, and customer delight.

Job Requirements

  • High school diploma or equivalent
  • Prior customer service experience preferred
  • Ability to stand for long periods
  • Must be able to work flexible hours including weekends and holidays
  • Good communication skills
  • Ability to multitask in a busy environment
  • Willingness to learn and adapt

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or food and beverage industry preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Enthusiasm for coffee and the hospitality industry
  • Team-oriented mindset with a positive attitude
  • Basic math skills for handling transactions

Job Duties

  • Create day making experiences through delivering unparalleled guest service
  • Make world-class hand-crafted beverages using Caribou's recipes
  • Uphold the Purpose and Values of Caribou in every guest interaction
  • Maintain cleanliness and organization of the store environment
  • Collaborate with team members to ensure smooth and efficient operations
  • Handle transactions and operate point-of-sale systems accurately
  • Contribute to a positive and welcoming atmosphere for guests and coworkers

Job Criteria

Experience

Entry Level (1-2 years)


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