Team Member

Caribou Coffee is a renowned coffeehouse chain dedicated to creating day-making experiences that inspire a positive chain reaction of GOOD among its guests, team members, and business operations. Established with a commitment to excellence, Caribou Coffee operates numerous stores across the United States, offering a unique blend of world-class, hand-crafted coffee beverages alongside a welcoming and community-focused environment. The company values teamwork, guest satisfaction, and sustainable business practices, which are deeply embedded in its core mission and daily operations. Caribou Coffee stands out in the competitive coffeehouse industry by fostering a culture where every team member can be themselves, make meaningful connections, and contribute positively to their local communities. This culture not only enhances the customer experience but also ensures that employees grow personally and professionally in a supportive and inclusive workplace.

The Team Member role at Caribou Coffee is essential, serving as the heart of the Caribou experience and directly impacting the quality of service and the overall guest experience. As a Team Member, individuals are responsible for delivering exceptional hospitality through personalized, attentive service and expertly prepared hand-crafted beverages that meet Caribou's high standards. The role requires a passion for coffee, a desire to build relationships with guests, and the willingness to embrace the company’s Purpose and Core Values, which include supporting one another, making fun happen, being authentic, taking ownership, and serving with love. Team Members are expected to be adaptable, moving fluidly between barista duties and guest service roles while maintaining store cleanliness and operational efficiency.

Beyond simply preparing coffee and food, Team Members at Caribou Coffee play a pivotal role in creating memorable interactions that bring joy and satisfaction to each guest. They develop ongoing personal relationships with guests by actively listening and anticipating needs, offering knowledgeable recommendations, and fostering an inviting atmosphere. This role also involves taking ownership of the guest experience by addressing concerns proactively and seeking assistance from leaders when necessary, demonstrating resilience, reliability, and a learner’s mindset. Additionally, Team Members contribute to the store’s appearance and hygiene, ensuring a clean and organized environment compliant with health and safety standards.

Ideal candidates for this position are at least 16 years old and available to work flexible hours that may include early mornings, evenings, weekends, and holidays. While prior experience in restaurant, retail, or guest service environments is preferred, the company is committed to providing training and development opportunities to help new team members succeed. Physical demands include the ability to stand, bend, reach, and lift up to 50 pounds during shifts that last between 4 to 8 hours. The role is perfect for those who thrive in fast-paced, customer-focused settings and seek to be part of a vibrant team dedicated to making a positive impact in their community.

Caribou Coffee is an equal opportunity employer that values diversity and inclusion, offering a welcoming workplace for all individuals regardless of race, gender, age, sexual orientation, disability, or veteran status. The company is committed to providing reasonable accommodations to meet the needs of employees with disabilities. This position offers the chance to join the 'Bou Crew,' a passionate group focused on delivering extraordinary coffee experiences and fostering a fun, supportive team atmosphere where employees can be themselves and grow both personally and professionally.