Team Member

Saginaw, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Weekend Shifts

Job Description

Caribou Coffee is a nationally recognized coffeehouse chain known for its commitment to creating day-making experiences that spark a chain reaction of GOOD. Founded with the purpose of focusing on what truly matters - team, guest, and business - Caribou Coffee has established itself as a warm, welcoming place where people can be themselves while making meaningful connections. With a rich heritage in crafting world-class coffee beverages and a dedication to exceptional service, Caribou Coffee offers an inviting environment that fosters community engagement and life-long relationships among its customers and employees. The company prides itself on nurturing a team-oriented culture where every member is encouraged to support one another, take ownership, and serve with love, making it a vibrant and fulfilling workplace for those passionate about excellence in the hospitality industry.

The role of a Team Member at Caribou Coffee is central to delivering the brand's promise of hospitality and quality. This position is designed for individuals who are enthusiastic about engaging with guests, crafting hand-made beverages to the highest standards, and embodying the company’s core values in every interaction. As a Team Member, you will be the face of Caribou Coffee, contributing directly to the guest experience by anticipating needs, making knowledgeable recommendations, and creating an atmosphere that is both fun and inviting. The job includes responsibilities that range from hand-crafting beverages and managing cash transactions to maintaining cleanliness and supporting team operations. This position requires flexibility to work a variety of shifts including early mornings, evenings, weekends, and holidays.

Caribou Coffee values a learner’s mindset and resilience under pressure, fostering an environment where staff are encouraged to grow, support their teammates, and continuously improve in their roles. This opportunity is not just a job but a chance to be part of a community devoted to doing the right thing, serving with love, and making a positive impact on others. Whether you are new to the workforce or have prior experience in hospitality or retail, this role offers a welcoming and supportive environment to develop professional skills and be part of a dynamic and compassionate team. Join Caribou Coffee and be part of the 'Bou Crew,' where every day is a chance to make a difference by creating memorable coffee experiences for guests and building lasting connections within the community.

Job Requirements

Must be at least 16 years of age
ability to work early mornings, evenings, some holidays, and/or weekends
capable of seeing, hearing, speaking, reaching, lifting up to 50 pounds
able to sit, stand for 4 to 8 hours
able to bend and move intermittently during working hours

Job Qualifications

Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
must be at least 16 years of age
restaurant, retail, or guest service experience preferred

Job Duties

Provides incredible guest service by developing personal ongoing relationships with guests
practicing active listening and connection
anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
makes enthusiastic and knowledgeable recommendations to delight guests
creating day making experiences that spark a chain reaction of good
hand-crafts beverages to order per Caribou standard operating procedures
heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
takes guest orders and manages cash drawer and follows all cash handling policies and procedures
maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
actively thinks and acts upon what the team and guest will need in the future
differentiates between problems that can be solved directly and when to ask for leader support
understands that the team is managing multiple priorities and willingly takes direction from leaders
brings the core values to life in all that you do: support one another, make fun happen, be yourself, take ownership, serve with love
brings joy to the opportunity to interact with others and make fun happen
relishes the opportunity to be helpful to others both to team members and guests
has a learner’s mentality and has a desire to get better and do things correctly and effectively
shows up in every situation looking to do the right thing, serve with love and make the biggest difference
takes ownership for and is eager to make a positive impact on others
shows up ready and willing to be a reliable team player and support one another
is resilient under pressure and is willing to ask for help