Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Job Description
Pollo Nation is a vibrant and rapidly growing restaurant chain that prides itself on offering delicious, high-quality food in a lively and enjoyable atmosphere. Known for its flavorful chicken dishes and exceptional customer service, the company is passionate about creating memorable dining experiences for customers. As a prominent player in the fast-casual dining industry, Pollo Nation emphasizes teamwork, community involvement, and a commitment to excellence that drives its every operation. With a focus on maintaining a clean, welcoming environment alongside prompt and friendly service, Pollo Nation invites passionate individuals to join their dynamic team and be part of the Fiesta—the energetic and engaging restaurant culture they cultivate.
The Team Member role at Pollo Nation is essential for the smooth and effective functioning of the restaurant's daily operations. This position involves a range of responsibilities related to food preparation, customer service, and maintaining cleanliness and safety standards throughout the establishment. Team Members serve as the frontline of customer interaction, greeting guests, taking orders accurately—either verbally or via automated systems—and ensuring customers have a pleasant dining experience. Members of the team collaborate closely with kitchen staff to prepare, cook, and serve food items following strict food safety guidelines. Additionally, Team Members manage point-of-sale transactions, handle deliveries, stock necessary supplies, and maintain a tidy, safe, and inviting restaurant environment.
This role requires adaptability and a proactive attitude, as employees may be tasked with various functions depending on the needs of the restaurant at any given time. Physical stamina is important since the job involves standing for extended periods, lifting moderate weights, and performing thorough cleaning duties. Pollo Nation values applicants who demonstrate excellent communication skills, a positive demeanor, and a willingness to learn. The Team Member position offers an opportunity to develop in the fast-paced foodservice industry, build strong customer service skills, and work within a supportive team environment. It is an excellent entry point for those seeking to begin or advance their career in hospitality and customer service.
The Team Member role at Pollo Nation is essential for the smooth and effective functioning of the restaurant's daily operations. This position involves a range of responsibilities related to food preparation, customer service, and maintaining cleanliness and safety standards throughout the establishment. Team Members serve as the frontline of customer interaction, greeting guests, taking orders accurately—either verbally or via automated systems—and ensuring customers have a pleasant dining experience. Members of the team collaborate closely with kitchen staff to prepare, cook, and serve food items following strict food safety guidelines. Additionally, Team Members manage point-of-sale transactions, handle deliveries, stock necessary supplies, and maintain a tidy, safe, and inviting restaurant environment.
This role requires adaptability and a proactive attitude, as employees may be tasked with various functions depending on the needs of the restaurant at any given time. Physical stamina is important since the job involves standing for extended periods, lifting moderate weights, and performing thorough cleaning duties. Pollo Nation values applicants who demonstrate excellent communication skills, a positive demeanor, and a willingness to learn. The Team Member position offers an opportunity to develop in the fast-paced foodservice industry, build strong customer service skills, and work within a supportive team environment. It is an excellent entry point for those seeking to begin or advance their career in hospitality and customer service.
Job Requirements
- Must be at least 16 years old
- ability to stand for extended periods
- ability to lift weights up to 50 pounds
- ability to communicate in English
- ability to follow food safety and sanitation procedures
- availability to work in a fast-paced, high noise environment
- willingness to perform various duties as assigned
- must have an email account to create an application profile
- password must contain 1 upper case letter, 1 number, and 1 special character
Job Qualifications
- Ability to perform each essential duty satisfactorily
- ability to receive and respond promptly to requests, orders and instructions
- ability to communicate effectively with customers and coworkers
- ability to comprehend and appropriately react to others
- ability to perform multiple tasks
- ability to adjust to changing assignments
- ability to maintain productivity, composure and a pleasant attitude under pressure
- ability to speak English for positions requiring immediate customer contact
- ability to learn POS cash register, kitchen screens, and recipes
Job Duties
- Greet and thank customers
- place customer food and beverage orders through verbal communication and/or automated systems
- relay customer food and beverage orders from service counter to kitchen operations
- cook, prepare, package and pour food and beverages using kitchen equipment while following proper food safety and sanitation procedures
- stock kitchen and customer service operations with necessary food, beverage, packaging and service materials
- stock salsa bars with appropriate levels of sauces, condiments, paper and utensils
- fill food and beverage orders of customers as part of coordinated kitchen and customer service operations
- collect customer payments and return proper change using cash register
- unload deliveries of food, beverage, packaging and serving materials
- clean the interior and exterior of the restaurant premises including sweeping and mopping floors, scrubbing and polishing tables and kitchenware
- observe and follow alcoholic beverage laws when applicable
- maintain safe public access to the restaurant
- perform all other duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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