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Team Member

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Rotating Shifts
Day Shifts
Weekend Shifts
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Benefits

career advancement
Training and Development
Employee Discounts
flexible scheduling
team environment
Paid Time Off
Health Insurance

Job Description

Tasty Chick'n is a vibrant and customer-centric restaurant committed to delivering high-quality food and exceptional hospitality in a welcoming environment. Established with a focus on fresh ingredients, consistent quality, and outstanding service, Tasty Chick'n has built a reputation as a favorite dining destination for guests seeking delicious comfort food. The restaurant operates with core values centered around teamwork, customer satisfaction, and continuous improvement, striving to create a memorable dining experience for every visitor.

As a Team Member at Tasty Chick'n, you play a vital role in the restaurant's success and daily operations. This position is within the Operations Department and reports directly to the Restaurant General Manager or Manager on Duty. The role is classified as non-exempt, reflecting its hourly pay status and eligibility for overtime according to labor regulations. Team Members are the heart of the establishment, responsible not only for preparing mouth-watering menu items with precision and care but also for delivering warm and friendly service that reflects the brand's values.

In this role, you will be expected to work diligently in a clean, safe, and efficient environment, ensuring that each menu item is prepared to exact standards through adherence to recipes, portion control, and proper cooking techniques. You will maintain food safety and quality by monitoring temperatures, rotating stock, packaging items correctly, and conducting quality inspections. Hospitality is equally important — by wearing a neat and complete uniform and engaging warmly and professionally with customers, you contribute to a positive atmosphere that encourages repeat visits.

Collaboration and communication are key components of your duties, requiring you to work closely with your teammates and management, participate actively in team meetings and training sessions, and embrace coaching and feedback for ongoing improvement. You will be entrusted with handling cash transactions accurately and securely following established protocols to protect the company and customers alike.

Moreover, the role demands rigorous attention to cleanliness and sanitation standards. You will be responsible for keeping food preparation areas, equipment, utensils, and all public and back-of-house spaces sanitary and well-organized according to company policies and health regulations. This includes routine cleaning, deep cleaning tasks, maintaining an inviting storefront and parking lot, and contributing to a safe and tidy restaurant environment.

Tasty Chick'n values its employees as essential contributors to its brand and customer promise. Therefore, it offers career advancement opportunities starting from the Team Member level, with potential progression to roles such as Shift Leader, Assistant Manager, and even Restaurant General Manager. The company supports employee growth with training programs focused on customer service, food safety, and leadership development.

This position requires you to be at least 16 years old and possess a willingness to learn, work collaboratively, and deliver exceptional customer service. Obtaining a food handler's license is a must, representing the company’s commitment to maintaining the highest standards of food safety.

By joining Tasty Chick'n as a Team Member, you become part of a dynamic team dedicated to excellence, continuous development, and creating a hospitable atmosphere where both customers and employees thrive. This role is ideal for individuals seeking an engaging work environment with opportunities for personal and professional growth.

Job Requirements

  • Must be at least 16 years of age
  • Must be able to perform the essential functions of the position listed above
  • Customer service skills
  • Team collaboration
  • Willingness to learn
  • Must be willing to obtain food handler's license

Job Qualifications

  • Must be at least 16 years of age
  • Must be able to perform the essential functions of the position
  • Customer service skills
  • Team collaboration
  • Willingness to learn
  • Must be willing to obtain food handler's license
  • Team player
  • Customer-focused
  • Accountability
  • Effective communication
  • Recognition
  • Typing and computer keyboard skills
  • Verbal communication
  • Proficiency with specified computer software
  • Organizational and prioritization skills
  • Basic mathematics (addition, subtraction, etc.)

Job Duties

  • Prepare menu items according to Tasty Chick'n's standards and procedures
  • Follow specific recipes and portion sizes to maintain consistency in flavor and presentation
  • Utilize appropriate cooking techniques and equipment to achieve the best results for each menu item
  • Adhere to proper holding times and temperatures to guarantee freshness
  • Regularly monitor food items to ensure they remain within safe temperature ranges, using thermometers as necessary
  • Rotate stock efficiently to minimize waste and ensure that older items are used before newer deliveries
  • Package food products in Tasty Chick'n-approved containers and bags
  • Ensure that all food items are packaged securely to prevent spillage and maintain quality during transport
  • Label food items when necessary, especially for takeout orders, to help customers identify their meals
  • Conduct quality checks on finished products
  • Visually inspect prepared items for appearance and freshness before serving or packaging
  • Taste-test select items to ensure flavor profiles are consistent with Tasty Chick'n's standards
  • Always wear the complete and proper uniform
  • Ensure that uniforms are clean, neat, and represent the brand positively at all times
  • Adhere to grooming standards to maintain a professional appearance
  • Maintain eye contact and engage warmly with customers
  • Use friendly and welcoming body language to create a pleasant atmosphere for customers
  • Personalize interactions by addressing customers by name when possible and remembering repeat guests
  • Follow Tasty Chick'n's cash handling and security protocols
  • Process transactions accurately and efficiently, providing customers with their correct change and receipts
  • Safeguard cash and sensitive information, reporting any discrepancies or issues to management immediately
  • Collaborate effectively with your teammates and welcome coaching from the management team
  • Participate in team meetings and training sessions, actively engaging and sharing ideas for improvement
  • Be open to constructive feedback from supervisors and peers to enhance personal performance
  • Communicate positively with customers, colleagues, and managers
  • Use clear and respectful language in all interactions, ensuring customer inquiries and concerns are addressed promptly
  • Foster an environment of teamwork by encouraging open communication among team members
  • Keep food preparation areas, equipment, and utensils clean and sanitary
  • Regularly sanitize surfaces and equipment according to Tasty Chick'n's cleaning schedules and health regulations
  • Ensure that all tools and utensils are stored properly after use to prevent contamination
  • Follow Tasty Chick'n's guidelines for safe food handling
  • Adhere to all health and safety regulations, including wearing gloves when handling food and washing hands frequently
  • Understand and implement cross-contamination prevention measures in food preparation
  • Maintain cleanliness in the lobby, front counter, drive-thru, kitchen, storage areas, and restrooms throughout your shift
  • Conduct frequent checks of all areas to ensure they remain tidy and welcoming for customers and staff
  • Promptly address any spills or messes to prevent accidents and maintain a safe environment
  • Ensure the parking lot and exterior are litter-free and inviting
  • Regularly walk the restaurant's exterior to pick up litter and maintain the overall appearance of the location
  • Ensure that outdoor seating areas are clean and well arranged for customer comfort
  • Participate in routine deep cleaning tasks
  • Assist in scheduled deep cleaning efforts, which may include thorough cleaning of equipment, storage areas, and dining spaces
  • Help maintain an organized inventory to ensure that all supplies are stored properly and accessible

Job Criteria

Experience

Entry Level (1-2 years)


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