Team Member

Madison, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Benefits

Equal opportunity employer

Supportive team environment

Opportunity for growth

inclusive workplace

Employee Discounts

Training and Development

community engagement

Job Description

Caribou Coffee is a renowned coffeehouse and coffee retailer known for creating day-making experiences that spark a positive chain reaction of good vibes among its customers and within the community. Founded as a company that values team spirit, guest engagement, and strong business ethics, Caribou Coffee has established itself as a leader in the coffee industry offering not only premium-quality coffee but also a welcoming environment where guests can relax, connect, and enjoy life’s little moments. This establishment prides itself on its commitment to serving the best coffee while focusing on values such as support for one another, making fun happen, being yourself, taking ownership, and serving with love. Caribou Coffee continuously strives to enhance the experience of both its guests and employees by creating life-long relationships and meaningful community interactions.

The role of the Team Member at Caribou Coffee represents the heart of the company’s mission to provide excellent guest service through personalized, thoughtful interactions and world-class hand-crafted beverages. As a Team Member, you are responsible for creating memorable day-making experiences by delivering attentive, knowledgeable, and enthusiastic service that aligns with the company’s core values. This position requires a dynamic individual who can switch fluidly between roles such as barista, guest services associate, and team player, ensuring that the store is well-run, clean, and organized while supporting others on the team. You will take guest orders, manage the cash drawer, and uphold all cash handling policies while preparing and serving food and beverages to the highest standards.

The position emphasizes a positive attitude, resilience under pressure, and a willingness to learn continuously—qualities that help maintain Caribou Coffee’s reputation as a leading coffee brand. The Team Member role is ideal for individuals passionate about coffee, hospitality, and community connection. You will be encouraged to develop personal ongoing relationships with guests, anticipate their needs, and make recommendations that enhance their visit. This role offers a chance to be part of a supportive and fun team environment where you can bring your unique personality, take ownership of your work, and positively impact the lives of customers and colleagues alike. Caribou Coffee welcomes applicants who are at least 16 years old and able to work during varying hours including early mornings, evenings, weekends, and holidays.

Overall, joining Caribou Coffee means becoming an important part of a globally recognized brand that is committed to sustainability, diversity, and equal opportunity employment. The company provides a safe and inclusive workplace where individual talents are appreciated and where employees are equipped and empowered to succeed in delivering exceptional coffee and customer experiences. This position offers an excellent entry point for those looking to grow their skills in the hospitality industry and be part of a respected company that values integrity, teamwork, and fun. Caribou Coffee’s Team Members play a pivotal role in crafting a positive atmosphere where guests feel cared for and connected every day.

Job Requirements

Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
must be at least 16 years of age

Job Qualifications

Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
must be at least 16 years of age
restaurant, retail, or guest service experience preferred

Job Duties

Provides incredible guest service by developing personal ongoing relationships with guests
practicing active listening and connection
anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
makes enthusiastic and knowledgeable recommendations to delight guests
creating day making experiences that spark a chain reaction of good
hand-crafts beverages to order per Caribou standard operating procedures
heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
floats between barista and guest service and willingly fulfills all team member roles and responsibilities
takes guest orders and manages cash drawer and follows all cash handling policies and procedures
maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
actively thinks and acts upon what the team and guest will need in the future
differentiates between problems that can be solved directly and when to ask for leader support
understands that the team is managing multiple priorities and willingly takes direction from leaders
brings the core values to life in all that you do: support one another, make fun happen, be yourself, take ownership, serve with love
brings joy to the opportunity to interact with others and make fun happen
relishes the opportunity to be helpful to others both to team members and guests
has a learner’s mentality and has a desire to get better and do things correctly and effectively
shows up in every situation looking to do the right thing, serve with love and make the biggest difference
takes ownership for and is eager to make a positive impact on others
shows up ready and willing to be a reliable team player and support one another
is resilient under pressure and is willing to ask for help