Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $1.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Paid Time Off
Parental leave
Vision Insurance
Job Description
TaskUs is a global leader in outsourced digital services and next-generation customer experience, known for supporting the fast-growing technology sector. Established with a disruptive vision to transform traditional Business Processing Outsourcing (BPO), TaskUs has built a reputation for fostering a People First culture that drives innovation, growth, and operational excellence. With a workforce of approximately 45,000 and a presence in 23 locations across twelve countries including the Philippines, India, and the United States, TaskUs caters to industries such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The company's commitment to diversity, equity, and inclusion... Show More
Job Requirements
- At least 2 years of prior relevant people management experience
- Strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- Knowledge of customer confidentiality standards
- Passion for employee development
- Ability to lead and manage a team effectively
- Excellent communication skills
- Familiarity with operational metrics and reporting
Job Qualifications
- At least 2 years of relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Experience in providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
- Passion for the development of teammates
- Strong communication and interpersonal skills
- Ability to analyze and interpret data for performance monitoring
Job Duties
- Mentor, coach, and monitor a team of Roadside Assistance Specialists on a weekly basis
- Provide weekly reporting of the team’s KPI metrics and performance to the Operations Manager
- Monitor and review team members' KPIs through data analysis of client dashboards
- Act as point of contact for on-shift Roadside Assistance Specialists to assist with vehicle recovery, towing, shuttle services, and break coverage
- Maintain the highest level of communication between cross departments
- Provide continuous improvement ideas and solutions to in-field challenges
- Set standards and expectations of the team through conduct, work ethic, integrity, and character
- Ensure team adherence to the company's Code of Conduct
- Support the learning and development of Roadside Assistance Specialists
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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