Team Lead (Store Supervisor)

Culver City, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $26.04

Work Schedule

Day Shifts

Benefits

competitive wage

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

free game play

Employee Discounts

fun work environment

Casual dress code

on-site parking

Job Description

Activate is a pioneering technology company transforming the way people engage in play by merging a game, a workout, and a social party into one immersive experience that captivates audiences across Canada, the United States, and expanding into the global market. The company's flagship experience challenges players' reflexes, strategic thinking, and teamwork in uniquely designed rooms that are easy to start but challenging to master. With a vibrant presence on social media platforms like TikTok, Instagram, and Facebook under the handle @activategames, Activate keeps a committed audience engaged and excited about its innovative products.\n\nThe role available at Activate is a full-time, permanent Lead on Shift position based at their Culver City, California store located at 6000 Sepulveda Blvd, Suite 1200. This key position centers around generating enthusiasm in all customer interactions and supporting the Store Leader in ensuring smooth daily operations. The Lead on Shift acts as a pivotal figure who not only guides customers but also coaches the Game Facilitators to enhance every customer’s in-store experience. The candidate will lead by example with a positive attitude and a proactive problem-solving mindset, always ready to synchronize, motivate, and prepare the team for their next challenge. Serving as the initial point of contact for customer escalations, technical issues, or troubleshooting, the lead will also ensure that every gaming room remains operationally ready. This position offers a competitive wage of $26.04 per hour and includes benefits such as health, dental, and vision insurance, paid time off, and a 401(k) plan, highlighting the company’s commitment to employee wellbeing and development. Moreover, the lead will work in a dynamic, fast-paced environment characterized by bright flashing lights, loud music, and fog effects, embodying the energetic and immersive nature of Activate’s gaming experiences. The role demands a readiness to work various shifts ranging from early mornings starting at 8 am to late nights ending as late as 1 am, requiring flexibility, stamina, and a passion for creating memorable customer experiences.

Job Requirements

Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit as required for stocking shelves, organizing inventory, and completing store tasks
capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
ability to sit, stand, walk, reach with hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods
must be capable of lifting weight up to 50 lbs consistently and standing for extended periods, typically 8 hours
regular use of maintenance equipment such as hand and power tools with occasional use of ladder
must be comfortable working in an environment with bright flashing lights, loud music, and fog
wearing personal protective equipment, properly handling and storing cleaning chemicals, and following established safety protocols
willingness to work various shifts starting as early as 8 am and ending as late as 1 am

Job Qualifications

1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
demonstrated collaborator and previous experience overseeing a team of 10 or more is an asset
proficient in the use of hand and power tools
proficiency in Microsoft Office and related software is an asset

Job Duties

Answer phones and emails and capitalize opportunities to accommodate customer needs
troubleshoot challenges around bookings to secure them
assist customers at check-in, create and receive invoices, take payments, and perform overrides at check-in
resolve customer complaints and escalate to the Store Leader as required
communicate effectively to their team and customers of the status of the facility including each room to ensure the best customer experience
ensure compliance with Activate Programs and company standards
train new employees and lead with knowledge focusing on customer success
coach and foster relationships with potential customers, existing employees and management
oversee staff and delegate tasks, supporting them throughout the scheduled shift
facilitate solution-minded processes for customer questions, complaints and issues
lead and emulate Activate values
understand and assess maintenance requirements related to inventory management and componentry
maintain the rooms by delegating cleaning, painting, and any required maintenance
receive, track and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
identify maintenance needs and work with Store Leader on provisioning appointments when necessary
keep updated and accurate notes of related activities