Team Lead (Store Supervisor)

Activate is a pioneering technology company that is reshaping entertainment by combining gaming, fitness, and social experiences into a dynamic and immersive format. Operating across Canada, the United States, and extending into the global marketplace, Activate creates interactive environments where customers engage physically and socially through challenging and fun experiences. Known for its innovative approach, Activate is more than just a game or workout—it is a lively event that demands quick reflexes, sharp wits, teamwork, and determination to conquer the game rooms. These unique venues offer an exciting atmosphere where every visit is an unforgettable adventure, blending entertainment with physical activity in ways that appeal to diverse audiences.

At Activate’s Taylorsville location in Utah, the company is seeking a full-time Lead on Shift to play a crucial role in delivering superior customer experiences and ensuring smooth daily operations. This permanent role requires a dedicated and enthusiastic individual who thrives in high-energy settings and is passionate about fostering an exceptional in-store environment. The Lead on Shift acts as a bridge between customers, staff, and management by providing leadership, support, and hands-on assistance during shifts. Reporting directly to the Store Leader, this position carries the responsibility of overseeing customer interactions, managing operational tasks, and coaching the team to enhance performance.

As a Lead on Shift, you will be the forefront representative of Activate’s engaging culture, guiding customers through their gaming experiences, coaching Game Facilitators to deliver consistent excellence, and ensuring all aspects of the store run efficiently. The role requires someone with a problem-solver mindset who can lead by example, remain calm under pressure, and inspire the team to maintain high standards of operational and customer service quality. You will handle critical tasks such as resolving customer escalations, managing technical and maintenance issues within game rooms, and coordinating activities to maximize customer satisfaction.

Activate emphasizes a positive, inclusive, and fun work culture, promoting teamwork and continuous learning. The Lead on Shift will facilitate communication across team members and ensure every shift operates seamlessly, contributing to Activate’s reputation as a leader in experiential entertainment. This role also includes responsibilities related to training new employees and maintaining inventory and maintenance schedules. Physical stamina is important, as you will occasionally perform hands-on maintenance tasks and manage the energetic environment, characterized by bright lights, music, and fog.

This position offers a competitive wage of $18.49 per hour along with a comprehensive benefits package including health, dental, vision insurance, and paid time off. Employees also enjoy perks such as 401(k) options, free game play, employee discounts, ongoing training focused on innovation and technology, and a casual dress code. Success in this role requires excellent interpersonal skills, proficiency with standard office software, and the capability to manage both people and technical elements in a fast-paced setting.

Join Activate and be part of a team that is redefining fun and fitness across multiple markets. This is a unique opportunity to contribute to a forward-thinking company while growing your leadership skills in a vibrant, technologically advanced work environment.