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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.49
Work Schedule
Flexible
Benefits
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
401(k)
Employee Discounts
free game play
Job Description
Activate is a pioneering technology company that is reshaping entertainment by combining gaming, fitness, and social experiences into a dynamic and immersive format. Operating across Canada, the United States, and extending into the global marketplace, Activate creates interactive environments where customers engage physically and socially through challenging and fun experiences. Known for its innovative approach, Activate is more than just a game or workout—it is a lively event that demands quick reflexes, sharp wits, teamwork, and determination to conquer the game rooms. These unique venues offer an exciting atmosphere where every visit is an unforgettable adventure, blending entertainment with physical... Show More
Job Requirements
- High school diploma or equivalent
- ability to lift and carry merchandise, supplies, and equipment up to 50 lbs
- capability to bend, stoop, reach, kneel, crouch, and communicate for extended periods
- willingness to work various shifts including early mornings and late nights
- comfort working in environments with bright flashing lights, loud music, and fog
- adherence to safety protocols including use of personal protective equipment
- readiness to handle customer escalations and troubleshoot technical issues
- completion of a criminal record check
Job Qualifications
- 1-2 years of experience in a similar role focused on engaging customer relations
- experience supervising a team of 10 or more is an asset
- proficient in the use of hand and power tools
- proficiency in Microsoft Office and related software is an asset
Job Duties
- Answer phones and emails and capitalize opportunities to accommodate customer needs
- troubleshoot challenges around bookings to secure them
- assist customer at check-in, creating and receiving invoices, taking payments, and perform overrides at check-in
- resolve customer complaints and escalate to the Store Leader as required
- communicate effectively to team and customers about facility status including each room
- ensure compliance with Activate Programs according to company standards
- train new employees and lead with knowledge focusing on customer success
- coach and foster relationships with customers, employees, and management
- oversee staff and delegate tasks during shifts
- facilitate solution-minded processes for customer questions, complaints, and issues
- understand and assess maintenance requirements for inventory management
- maintain game rooms through cleaning, painting, and maintenance
- receive, track, and maintain inventory of maintenance, merchandise, and vending products
- identify maintenance needs and coordinate with Store Leader for appointments
- document related activities accurately
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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