Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $24.75
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
prescription benefits
vision benefits
Virtual Doctor Visits
flexible spending accounts
wellness programs
401K Program
Employee assistance program
Pet insurance
Travel perks
Discounts on hotels, cars, cruises and more
Job Description
American Airlines is the largest airline in the world, known for its extensive global network and commitment to providing exceptional customer service. As a leading carrier, American Airlines operates more than 6,800 daily flights to 365 destinations across the globe, making it a truly international company. The organization values diversity, inclusion, and employee development, offering a dynamic and supportive work environment that encourages team members to grow both professionally and personally. With over 20 Employee Business Resource Groups, American Airlines fosters a culture where individuals can be themselves and contribute to a meaningful mission of caring for people on life's... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 4+ years related experience in the customer service industry
- Ability to work shift work, including weekends and holidays
- Must be able to work on-site at assigned base/location
Job Qualifications
- Bachelor's degree or equivalent experience
- 4+ years related experience in the customer service industry
- Leadership management experience
- Current or previous Inflight Crew Manager
- Flight Attendant experience
- Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
- Experience working with represented labor group
- Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Excellent interpersonal, planning, and organizational skills
- Ability to work and make decisions independently
- Excellent presentation skills
- Knowledge of JCBA
Job Duties
- Manage the day-to-day work of Crew Managers, Inflight Performance at assigned bases
- Ensure thorough understanding and compliance with Inflight policies, procedures, and regulations
- Provide leadership development of Crew Managers, Inflight Performance for greater responsibility and promotion opportunities
- Collaborate with Labor, Legal & Team Member Relations to address flight attendant performance issues
- Regularly meet with Regional Directors and local base leadership to understand performance trends and provide guidance interpreting the performance policy
- Work with the Inflight Reporting & Analytics team for data reporting and analysis and coordinate with senior leadership on performance strategies
- Develop and manage special projects driving them to completion
- Participate in task forces, problem solve and plan the future direction of the Performance team
- Perform other projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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