Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Benefits
Retirement Plan
Employer-provided medical and dental coverage
Company-paid Life Insurance
voluntary life and disability insurance
employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Job Description
Securitas is a global leader in protective services, providing specialized security solutions that safeguard people and property across various industries. As a company committed to integrity, vigilance, and helpfulness, Securitas upholds its core values through dedicated professionals who work to create safe environments for clients and the public. With its strong presence in Metro Boston and beyond, the company is known for its robust security operations, innovative approaches, and a culture that values diversity and inclusion. Securitas is dedicated to fostering a positive work atmosphere and maintaining the highest standards of ethical conduct and professionalism.
The role of ... Show More
The role of ... Show More
Job Requirements
- High school diploma or equivalent
- two years of responsible experience in security industry and/or business management or equivalent combination of education and experience
- ability to meet and continue to meet any applicable state, county and municipal licensing requirements if required for assigned accounts
- must meet company standards for background and reference checks
- must pass controlled substance testing
- strong physical and mental capacity to perform essential job functions
- ability to maintain composure under pressure and handle multiple tasks concurrently
- ability to lift and/or move up to 25 pounds occasionally
- good oral and written communication skills
- proficiency with personal computer and spreadsheet software
- valid driver's license if required
- knowledge of security and supervisory practices
- ability to train, motivate, and discipline staff
- ability to interact effectively across diverse cultures
- commitment to following company policies and safety regulations
- availability to work event schedules as assigned
Job Qualifications
- Two years of responsible experience in the security industry and/or business management or equivalent combination of education and experience
- ability to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers if required for assigned accounts
- knowledge of security operations and procedures
- knowledge of supervisory practices and procedures
- skill in staff supervision, including assigning work and providing training and discipline
- ability to provide positive direction and motivate performance
- understanding of a variety of security and safety devices and controls
- ability to track and maintain schedule assignments
- ability to maintain professional composure when dealing with unusual circumstances
- knowledge of business operations management and human resources administration
- use of personal computer and spreadsheet software
- planning, organizing and leadership skills
- oral and written communications skills
- strong customer service and service delivery orientation
- ability to interact effectively at various social levels and across diverse cultures
- ability to be an effective leader and member of project teams
- ability to take initiative and achieve results
- ability to carry out multiple assignments concurrently
- ability to adapt to changes in the external environment and organization
Job Duties
- Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned account
- evaluates service quality and initiates any necessary corrective action in a timely manner
- meets regularly with client representatives for status updates
- addresses any actual or potential problems
- assists line management in negotiation of client contract
- provides support during client start-up
- supports security planning, assessments and surveys
- reviews and updates post orders
- oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff
- acts to ensure that each staff member is treated with dignity and respect
- plans, assigns, and directs work
- coaches employees and carries out disciplinary actions, as necessary
- maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures
- acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
- within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles
- acts to ensure that vehicles are properly maintained and administers driver training
- acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment
- maintains and submits payroll records and other associate and business information
- prepares and coordinates staffing schedules for account, in collaboration with line management as necessary
- acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs
- reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed
- personally inspects all posts as part the evaluation of security staff
- provides input to company initiatives
- promptly assists in the resolution of legal, financial, human resources, and administrative issues
- performs tasks and duties of a similar nature and scope as required for assigned account
Job Location
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