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Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Incredible discounts
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
telemedicine
Wellness Program
Company Matching 401(k) Retirement Savings Plan
flexible savings accounts
Highly competitive pay
Team member incentives
Rewards pay
Pay Access before Pay Day
flexible schedules
Paid Time Off
Access to Team Member Relief Program
Employee assistance program
Everyday benefits program
Employee Discounts
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program
Job Description
Cooper's Hawk is a renowned lifestyle brand that offers a unique and immersive wine-focused experience featuring a Napa-style tasting room, retail store, full-service restaurant, bar, and private event space. Established in 2005, the company has grown to become one of the largest Wine Clubs in the world, celebrated for its award-winning wines and exclusive membership benefits. Cooper's Hawk brings the essence of Napa Valley wine culture to its guests through an innovative blend of food, wine, and hospitality, presenting an environment where customers can discover exceptional wines paired perfectly with handcrafted scratch-kitchen dishes. Recently, the brand expanded its culinary offerings... Show More
Job Requirements
- Must represent Cooper's Hawk values
- must be at least 21 years of age
- experience in a casual dining or upscale dining environment or retail sales preferred
- experience in a wine environment or equivalent preferred
- ability to communicate clearly with guests, managers and team members
- ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
- ability to stand and walk up to 10 hours per shift
- ability to lift and carry up to 40 pounds
- ability to exert fast-paced mobility up to 6 hours in length
- must be able to read, write and understand English
- ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation
- ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Job Qualifications
- Must represent Cooper's Hawk values
- must be at least 21 years of age
- experience in a casual dining or upscale dining environment or retail sales preferred
- experience in a wine environment or equivalent preferred
- a hospitality-focused individual with a passion for guest service, food and wine
- an individual who thrives in a team-based environment
- must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join
- experience using POS systems
- ability to communicate clearly with guests, managers and team members
- ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
- ability to stand and walk up to 10 hours per shift
- ability to lift and carry up to 40 pounds
- ability to exert fast-paced mobility up to 6 hours in length
- must be able to read, write and understand English
- ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation
- ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Job Duties
- Greet all guests with hospitality
- engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner
- maintain full knowledge of Cooper's Hawk food, retail items, wines and Wines of the Month and Wine Club events
- proactively build relationships with guests and create a memorable experience
- actively educate guests on the Cooper's Hawk Wine Club and its offerings and rewards
- invite them to participate in the Club with the goal of expanding our membership base
- maintain full knowledge of Tasting Room functions and retail products, including how tastings are conducted, their cost and wines featured on the monthly tasting
- maintain an awareness of the Host and Service Assistant positions and support when needed
- serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
- assist with the transport of Carryout and Curbside Delivery orders to our guests
- actively seek out and recognize opportunities to sell products sold in the Tasting Room
- stock wine and retail merchandise in the Tasting Room
- ensure all food and retail merchandise is attractively displayed per set standards
- maintain a safe, sanitary, organized and stocked work area
- complete necessary side work during non-busy hours
- handle cash and utilize the POS system according to company standards
- follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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