Tasting Room Attendant

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Weekend Shifts

Benefits

Incredible discounts

Medical insurance

prescription insurance

Dental Insurance

Vision Insurance

telemedicine

Wellness Program

Company Matching 401(k) Retirement Savings Plan

flexible savings accounts

Highly competitive pay

Team member incentives

Rewards pay

Pay Access before Pay Day

flexible schedules

Paid Time Off

Access to Team Member Relief Program

Employee assistance program

Everyday benefits program

Employee Discounts

Employee Referral Bonus Program

Wine and Culinary Education

Career Growth Flight Plan

Milestones Recognition Program

Job Description

Cooper's Hawk is a renowned lifestyle brand that offers a unique and immersive wine-focused experience featuring a Napa-style tasting room, retail store, full-service restaurant, bar, and private event space. Established in 2005, the company has grown to become one of the largest Wine Clubs in the world, celebrated for its award-winning wines and exclusive membership benefits. Cooper's Hawk brings the essence of Napa Valley wine culture to its guests through an innovative blend of food, wine, and hospitality, presenting an environment where customers can discover exceptional wines paired perfectly with handcrafted scratch-kitchen dishes. Recently, the brand expanded its culinary offerings by introducing Piccolo Buco by Cooper's Hawk, which infuses vibrant Roman flavors and further broadens the appeal of the Cooper's Hawk dining experience. By combining exceptional service, a sophisticated yet casual atmosphere, and top-tier products, Cooper's Hawk provides a distinct lifestyle experience that extends beyond wine into curated dining and travel events, delivering memorable moments to every guest.

The Tasting Room Attendant role at Cooper's Hawk is an essential position focused on delivering exceptional guest service with a passion for food, wine, and hospitality. This role requires engaging with guests in a friendly and knowledgeable manner to educate them on Cooper's Hawk wine products and the Wine Club membership, helping to grow the community and enhance customer loyalty. The attendant maintains a deep understanding of Cooper's Hawk's offerings, including food items, retail merchandise, tasting experiences, and ongoing promotional events. They play a vital role in creating memorable experiences, from welcoming guests to managing tastings, facilitating sales, and supporting other team members in the tasting room. This role demands excellent communication skills, multitasking capabilities, and a strong ability to work in a fast-paced, team-based environment. The position includes responsibilities such as serving beverages responsibly, handling POS transactions, stocking merchandise attractively, and ensuring a clean and organized work area, all while maintaining compliance with company standards and legal regulations. Cooper's Hawk offers competitive compensation and a comprehensive benefits package, including health insurance, employee discounts, retirement savings plans, career growth opportunities, and more, making it an appealing choice for individuals committed to hospitality and customer service excellence.

Job Requirements

Must represent Cooper's Hawk values
must be at least 21 years of age
experience in a casual dining or upscale dining environment or retail sales preferred
experience in a wine environment or equivalent preferred
ability to communicate clearly with guests, managers and team members
ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
ability to stand and walk up to 10 hours per shift
ability to lift and carry up to 40 pounds
ability to exert fast-paced mobility up to 6 hours in length
must be able to read, write and understand English
ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation
ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Job Qualifications

Must represent Cooper's Hawk values
must be at least 21 years of age
experience in a casual dining or upscale dining environment or retail sales preferred
experience in a wine environment or equivalent preferred
a hospitality-focused individual with a passion for guest service, food and wine
an individual who thrives in a team-based environment
must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join
experience using POS systems
ability to communicate clearly with guests, managers and team members
ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
ability to stand and walk up to 10 hours per shift
ability to lift and carry up to 40 pounds
ability to exert fast-paced mobility up to 6 hours in length
must be able to read, write and understand English
ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation
ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Job Duties

Greet all guests with hospitality
engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner
maintain full knowledge of Cooper's Hawk food, retail items, wines and Wines of the Month and Wine Club events
proactively build relationships with guests and create a memorable experience
actively educate guests on the Cooper's Hawk Wine Club and its offerings and rewards
invite them to participate in the Club with the goal of expanding our membership base
maintain full knowledge of Tasting Room functions and retail products, including how tastings are conducted, their cost and wines featured on the monthly tasting
maintain an awareness of the Host and Service Assistant positions and support when needed
serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
assist with the transport of Carryout and Curbside Delivery orders to our guests
actively seek out and recognize opportunities to sell products sold in the Tasting Room
stock wine and retail merchandise in the Tasting Room
ensure all food and retail merchandise is attractively displayed per set standards
maintain a safe, sanitary, organized and stocked work area
complete necessary side work during non-busy hours
handle cash and utilize the POS system according to company standards
follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing
perform other duties as assigned