Tasting Room Attendant

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
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Benefits

dining discount
Retail wine discount
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401K with company match
flexible schedules
Wellness Support
mental health support
early pay access
Career growth opportunities
Team member rewards
Milestone recognition
Referral bonuses

Job Description

Cooper's Hawk is a renowned winery and restaurant brand known for offering a unique and memorable Napa-style tasting room experience. Featuring wine-inspired retail spaces and a full-service restaurant and bar, Cooper's Hawk provides a modern-yet-casual dining atmosphere that appeals to both wine enthusiasts and casual guests alike. Since its inception in 2005, the company has grown to become a leader in the hospitality and wine industry, featuring one of the largest wine clubs in the world. This Wine Club offers members exclusive access to award-winning wines, curated dining experiences, and unique travel opportunities, all designed to immerse guests in the rich culture and lifestyle associated with fine wine and exceptional food.

At Cooper's Hawk, every detail from their scratch-kitchen menu to their personalized wine tastings is crafted to pair perfectly, delivering an unparalleled guest experience that brings the Napa Valley lifestyle closer to home. The company continues to expand its culinary reach with Piccolo Buco by Cooper's Hawk, introducing guests to the vibrant flavors of Rome and blending international cuisines to enhance its diverse hospitality offerings.

The role of a Tasting Room Attendant at Cooper's Hawk goes beyond simply pouring wine—it is about creating meaningful moments through authentic hospitality, engaging guests with friendly conversation, and sharing expert knowledge about the company’s food, wines, and retail products. Tasting Room Attendants are instrumental in fostering a welcoming environment that encourages guests to become members of the Cooper's Hawk Wine Club, enhancing both guest loyalty and sales performance.

This position is ideal for individuals passionate about food, wine, and people who thrive in fast-paced, customer-focused settings. Cooper's Hawk values team members who take ownership of their roles, communicate effectively, and are committed to delivering outstanding service with a personalized touch. Tasting Room Attendants play a critical role in supporting overall operations, maintaining product displays, and contributing to a seamless, enjoyable guest experience.

Employees at Cooper's Hawk enjoy a comprehensive benefits package including generous dining and retail discounts, monthly wine tastings, medical benefits, a 401k plan with company match, paid time off, flexible schedules, and professional development opportunities. This complement of perks is designed to support team members’ well-being, career growth, and overall satisfaction.

The position requires individuals to be at least 21 years of age, comfortable speaking knowledgeably about wines and the Wine Club, and able to multitask efficiently in a dynamic environment. With flexible availability including weekends and some holidays, this role is perfect for those seeking a rewarding career in hospitality where they can share their passion for wine and customer service. Cooper's Hawk is an equal opportunity employer, welcoming qualified applicants from diverse backgrounds and providing reasonable accommodations throughout the hiring process.

Job Requirements

  • at least 21 years of age
  • experience in restaurants, retail, or wine environments preferred
  • passion for hospitality and creating memorable guest experiences
  • ability to multitask in a fast paced environment
  • ability to stand for long periods and lift up to 40 pounds
  • flexible availability including weekends and some holidays

Job Qualifications

  • prior experience in restaurants, retail, or wine environments preferred
  • passion for hospitality and creating memorable guest experiences
  • ability to multitask in a fast-paced environment
  • comfort speaking to guests about wine and Wine Club
  • strong interpersonal and communication skills
  • willingness to learn and develop wine and culinary knowledge

Job Duties

  • show up ready by preparing and staying sharp
  • learn food, wine, and retail offerings to confidently guide guests
  • prepare and maintain tasting station cleanliness and stock
  • restock and maintain product displays
  • support team with carryout orders and guest services
  • communicate effectively to ensure smooth service flow
  • welcome guests warmly and answer questions about wine, food, and Wine Club
  • proactively build relationships and create memorable moments
  • share Cooper's Hawk story and promote Wine Club membership
  • introduce tastings and special retail items to enhance guest experience

Job Criteria

Experience

Entry Level (1-2 years)


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