Tasting Room Attendant

Cooper's Hawk is a distinguished lifestyle brand that brings the luxurious Napa Valley experience to guests and Wine Club members through its unique combination of a Napa-style tasting room, wine-inspired retail offerings, and a full-service restaurant and bar. Established in 2005, Cooper's Hawk has grown to become one of the most recognized names in the wine and hospitality industry, boasting perhaps the largest wine club in the world. The brand is known for its award-winning wines, a scratch-kitchen menu carefully curated to pair perfectly with their wines, and exclusive Wine Club membership benefits that include curated dining and travel experiences. In addition to their flagship concept, Cooper's Hawk has expanded their portfolio by introducing Piccolo Buco, which delivers the vibrant flavors of Rome to their customers, further diversifying their culinary offerings and enhancing the overall guest experience.

The role of a Tasting Room Attendant at Cooper's Hawk is much more than simply pouring wine for guests. These dedicated team members play a vital role in creating meaningful and memorable moments by engaging guests through friendly conversations, deep product knowledge, and genuine hospitality. The Tasting Room Attendants serve as the face of the brand, guiding guests through the wine tastings and retail selections while inviting them to join the esteemed Cooper's Hawk Wine Club community. This position requires a passion for food, wine, and interpersonal connections, allowing attendants to share their enthusiasm and expertise in a way that delights every visitor. Each interaction is viewed as an opportunity to not only educate guests about the brand's offerings but to foster a sense of belonging that encourages repeat visits.

Those working as Tasting Room Attendants should come prepared to learn extensively about Cooper's Hawk’s diverse range of wines, culinary items, and retail products, ensuring they can confidently answer questions and deliver excellent service. They are expected to maintain a clean and well-stocked station to ensure a smooth and efficient tasting experience. Additionally, they must take ownership of their responsibilities, including restocking displays and assisting team members in various areas such as guest service and carryout orders. Effective communication and teamwork are integral to ensuring seamless service operations and creating a harmonious environment for both guests and staff.

At Cooper's Hawk, the guest experience is personalized and authentic; attendants are encouraged to listen carefully and tailor each visit to the individual's preferences and interests. They introduce guests to the brand's rich story and the many benefits of Wine Club membership, striving to create connections that extend beyond the tasting room. Going above and beyond to create unforgettable moments, Tasting Room Attendants share the excitement of new tastings and special retail items that enhance the overall experience.

This position offers flexible scheduling, including weekend and holiday shifts, and is an excellent opportunity for those passionate about hospitality and eager to grow their careers in the food and wine industry. Cooper's Hawk values diversity and inclusion, committing to equal employment opportunities for all qualified applicants regardless of race, color, religion, gender, sexual orientation, age, or other legally protected categories.

Employment at Cooper's Hawk promises competitive compensation, although published pay rates by third parties may not reflect actual wages offered by the company. The benefits package is designed to support employee well-being and professional development, underscoring the company’s commitment to fostering a positive work environment and long-term career growth for its team members.