Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $18.00
Benefits
50% dining and carryout discounts
40% retail wine discount
20% retail and private events discount
monthly complimentary wine tasting for two
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
Telemedicine and wellness program
Company Matching 401(k) Retirement Savings Plan
flexible savings accounts - health and dependent care
Highly competitive pay
team member incentives and rewards
pay access before payday
flexible schedules
Paid Time Off
Team member relief program
Employee assistance program - mental health, legal, financial counseling
Everyday benefits program including pet, life, auto, home/property insurance and employee discounts
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program
Job Description
Cooper's Hawk Winery & Restaurants is a unique dining and wine experience that brings the elegance and sophistication of Napa Valley to a broader American audience. Renowned for its award-winning wines and polished casual dining concept, Cooper's Hawk combines an upscale tasting room with a scratch kitchen restaurant to create a welcoming and memorable environment for guests. The brand is well recognized, particularly as the Official Wines of the Screen Actors Guild4 Awards, underscoring its reputation for quality and excellence. Cooper's Hawk prides itself on more than just great food and wine; it fosters a vibrant community united through shared... Show More
Job Requirements
- Must represent Cooper's Hawk values
- must be at least 21 years of age
- experience in casual dining, upscale dining, or retail sales preferred
- experience in a wine environment or equivalent preferred
- hospitality-focused with passion for guest service, food, and wine
- team-player attitude
- must be comfortable educating guests on Wine Club membership
- experience using Micros or similar POS systems
- ability to communicate clearly
- ability to multi-task and remain calm under pressure
- ability to stand and walk up to 10 hours
- ability to lift and carry up to 40 pounds
- ability to exert fast-paced mobility for up to 6 hours
- must be able to read, write, and understand English
- ability to perform essential functions with accommodation
- ability to work flexible schedules including weekends and holidays
Job Qualifications
- Experience in a casual or upscale dining environment or retail sales preferred
- experience in a wine environment or equivalent preferred
- hospitality-focused individual with passion for guest service, food, and wine
- ability to communicate clearly with guests, managers, and team members
- experience using Micros or similar POS systems
- ability to multi-task and work calmly under pressure
- ability to stand and walk up to 10 hours per shift
- ability to lift and carry up to 40 pounds
- must be able to read, write, and understand English
- ability to perform essential functions with reasonable accommodation
- ability to work flexible shifts, including weekends and holidays
Job Duties
- Greet all guests with hospitality
- engage and answer questions about food, wine, Wine Club, and facilities in a friendly, helpful manner
- maintain full knowledge of Cooper's Hawk food, retail items, wines, and Wines of the Month and Wine Club events
- proactively build relationships with guests and create a memorable experience
- actively educate guests on the Cooper's Hawk Wine Club and its offerings and rewards
- invite them to participate in the Club with the goal of expanding membership base
- maintain full knowledge of Tasting Room functions and retail products, including tastings details
- maintain awareness of the Host and Service Assistant positions and support when needed
- serve alcoholic beverages appropriately and legally
- assist with transport of Carryout and Curbside Delivery orders
- actively seek out and recognize opportunities to sell products in the Tasting Room
- stock wine and retail merchandise attractively
- maintain safe, sanitary, organized, and stocked work area
- complete necessary side work during non-busy hours
- handle cash and utilize the MICROS system according to company standards
- follow departmental checklists and operating procedures
- perform other duties as assigned
Job Location
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