Tasting Room Associate

Acme Hospitality is a distinguished hospitality company that owns and operates a collection of acclaimed and award-winning food and beverage concepts alongside boutique hotels, all situated throughout California. With an impressive portfolio that spans innovative restaurants and luxurious boutique accommodations, Acme Hospitality is dedicated to crafting exceptional hospitality experiences that inspire guests, foster camaraderie, and bring joy. The company's commitment to excellence is embodied in its mission and core values, which emphasize delivering outstanding experiences, embracing originality, acting with integrity, and celebrating community. These values create a work environment that not only supports team members in their professional growth but also promotes a shared sense of pride and commitment across all levels of the organization. Acme Hospitality prides itself on cultivating a culture where every team member feels valued and empowered to contribute to the company's overarching goal of excellence in the hospitality industry.

The position of Tasting Room Associate at Acme Hospitality plays a crucial role in this mission by providing efficient, knowledgeable, and friendly service to customers within their distinctive tasting rooms. This role revolves around engaging with guests warmly, taking accurate orders, processing payments, and delivering food and beverages promptly and professionally. The Tasting Room Associate is a key ambassador of the brand, expected to maintain a high standard of service that reflects the boutique and award-winning nature of Acme's establishments. In this capacity, the associate will greet guests, offer seating options, and present a curated wine list while providing knowledgeable recommendations on wines, food, and beverages tailored to guests' preferences and dietary needs.

This role requires exceptional multitasking abilities, attention to detail, and a strong knowledge of the menu, including wine pairings and cocktail recipes. The associate must work collaboratively with kitchen and bar staff, ensuring smooth communication to accommodate special requests and maintain order accuracy. Responsibilities also include preparing and serving specialty drinks, monitoring guests' dining experiences to anticipate needs, upselling menu items to enhance revenue, and maintaining a clean, organized dining environment. Adhering to health and safety regulations and proper food handling practices is vital, as well as complying with responsible alcohol service standards, including verifying legal drinking age.

Candidates who excel in this role typically display strong customer service skills, professionalism, and the ability to operate effectively under pressure while maintaining a positive attitude. The role is non-exempt and may require availability for shifts during evenings, weekends, and holidays. Additionally, travel may be necessary on occasion. The Tasting Room Associate reports directly to the General Manager and is an essential part of providing the warm, welcoming, and exceptional experiences that Acme Hospitality is known for.