Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.50 - $24.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Hyatt Regency Monterey Hotel and Spa is a prestigious resort located on the scenic Del Monte Golf Course, nestled within the beautiful Monterey Peninsula of California. Known for its exceptional accommodations, stunning coastal views, and world-class amenities, this luxury hotel offers guests an unparalleled experience of comfort and elegance amidst serene surroundings. It stands as a beacon of hospitality excellence, attracting visitors from around the globe who seek relaxation, luxury, and impeccable service in one of the most picturesque destinations along the California coast. Hyatt Regency Monterey is committed to maintaining a welcoming and supportive work environment that nurtures the talents and ambitions of its employees, fostering a culture of teamwork, respect, and continuous development.
The role of Taskforce Assistant Front Office Manager at Hyatt Regency Monterey Hotel and Spa is an exceptional leadership opportunity within the hospitality industry. This position entails assisting the Front Office Manager with overseeing the entire front office operations to ensure profitability, deliver exceptional guest service, and maintain the highest standards of quality and value throughout each guest's stay. The Assistant Manager will play a critical role in supervising the front office, concierge, PBX, and bell staff while taking responsibility for selecting, training, and developing team members to uphold Hyatt's renowned service standards.
This leadership role is designed for a candidate who thrives in fast-paced environments and possesses excellent organizational and problem-solving skills. The individual must be adept at multitasking, have strong communication abilities, and demonstrate a commitment to guest satisfaction and operational efficiency. The Assistant Front Office Manager primarily works evening shifts, ensuring managerial presence during this crucial period and acting as a leader and role model within the team. With a focus on both team development and guest experiences, this position offers rewarding challenges and opportunities for career growth within Hyatt's global network. Hyundai Regency Monterey invites passionate hospitality professionals to join its team and contribute to a legacy of delivering unparalleled service and memorable guest experiences in a stunning setting by the sea.
The role of Taskforce Assistant Front Office Manager at Hyatt Regency Monterey Hotel and Spa is an exceptional leadership opportunity within the hospitality industry. This position entails assisting the Front Office Manager with overseeing the entire front office operations to ensure profitability, deliver exceptional guest service, and maintain the highest standards of quality and value throughout each guest's stay. The Assistant Manager will play a critical role in supervising the front office, concierge, PBX, and bell staff while taking responsibility for selecting, training, and developing team members to uphold Hyatt's renowned service standards.
This leadership role is designed for a candidate who thrives in fast-paced environments and possesses excellent organizational and problem-solving skills. The individual must be adept at multitasking, have strong communication abilities, and demonstrate a commitment to guest satisfaction and operational efficiency. The Assistant Front Office Manager primarily works evening shifts, ensuring managerial presence during this crucial period and acting as a leader and role model within the team. With a focus on both team development and guest experiences, this position offers rewarding challenges and opportunities for career growth within Hyatt's global network. Hyundai Regency Monterey invites passionate hospitality professionals to join its team and contribute to a legacy of delivering unparalleled service and memorable guest experiences in a stunning setting by the sea.
Job Requirements
- High school graduate or G.E.D. equivalent
- At least six months front desk experience
- Minimum of two years hotel front office or guest services experience
- Prior cash handling experience
- Seventh or eighth grade math skills
- Ability to communicate effectively with the public and employees
- Fluent in English
- Ability to multitask in a fast-paced environment
- Ability to work flexible schedule including weekends and holidays
- No threat to health or safety of self or others
Job Qualifications
- High school graduate or G.E.D. equivalent
- Prior cash handling experience
- Six months front desk experience
- Minimum two years hotel front office or guest services experience
- Extensive knowledge of hotel departments
- Excellent guest service, organizational and problem-solving skills
- Ability to communicate effectively
- Read, write and speak English fluently
- Knowledge of computer programs used in property management
Job Duties
- Assist Front Office Manager in supervising front office operations
- Oversee front office, concierge, PBX and bell staff
- Select, train, and develop front office team
- Ensure profitability and quality service to guests
- Maintain exceptional guest service and resolve issues
- Ensure manager on-duty coverage during evening shifts
- Coordinate with other hotel departments for seamless service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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