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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health support
Pet insurance
Commuter Benefits
Flexible spending account
401k plan
Paid Time Off
Travel credit
Job Description
Landing is a dynamic and rapidly growing company that has developed the nation's largest flexible living network since its inception in 2019. Operating in over 35 markets with thousands of apartments under management, Landing offers a seamless living experience characterized by no deposits and minimal hassle for its members. The company specializes in flexible living solutions that cater to the needs of modern, mobile professionals and travelers who seek convenience and quality in their housing arrangements. Landing's growth trajectory is robust, thriving on adapting quickly to shifting priorities and rapid operational changes typical of real-world market demands. The company prides... Show More
Job Requirements
- 2+ years of experience in hotel operations, short-term rental management, or high-volume hospitality
- Experience managing a market, property, or operation independently
- Proven ability to make quick decisions under pressure
- Strong organizational and multitasking abilities
- Willingness to travel up to 80%
- Availability to work beyond standard business hours including evenings, weekends, and holidays
- Position located near a major travel hub, preferably Phoenix
Job Qualifications
- Minimum 2 years experience in hotel operations, short-term rental management, or high-volume hospitality
- Proven ability to operate autonomously in managing markets or properties
- Strong organizational skills with ability to manage multiple locations and priorities simultaneously
- Effective decision-making under pressure
- Comfortable with 80% travel and adaptable to changing work environments
- Exceptional communication and interpersonal skills
- Ability to build trust quickly with new teams and customers
Job Duties
- Manage full market operations during general manager leave including member experience, property relationships, vendor coordination, and maintenance escalations
- Handle member support tickets and communications across all channels
- Liaise with property management teams to resolve maintenance requests, address member concerns, and execute new leases
- Monitor market KPIs such as NPS, CSAT, cleaning quality, and market growth
- Evaluate unit quality to ensure all homes meet company standards before move-in
- Maintain relationships with key property accounts during assignments
- Coordinate and install new Landing homes within assigned markets
- Prepare and coordinate VIP guest bookings
- Facilitate smooth handoff with assistant general manager and hub manager at assignment start and end
- Provide auxiliary training when not on assignment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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