Task Force General Manager- Select Service Division

Dallas, TX, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Travel opportunities

Professional Development

Employee Discounts

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company, widely recognized as an innovator within the hospitality industry. The company is a dominant presence in major U.S. gateway markets, including New York, Boston, Miami, San Francisco, and Honolulu, and is rapidly expanding its footprint internationally across Europe, Latin America, and the Caribbean. Highgate's extensive portfolio of global properties represents an aggregate asset value exceeding $20 billion, generating over $5 billion in cumulative revenues. The company skillfully manages all stages of the hospitality property cycle, from planning and development to recapitalization and disposition, making it a trusted partner... Show More

Job Requirements

At least 6 years progressive experience in a hotel or a related field
or a 4-year college degree and at least 4 to 5 years of related experience
or a 2-year college degree and at least 5 to 6 years of related experience
maintain a warm and friendly demeanor at all times
effective verbal and written communication skills with all levels of employees and guests
effective listening, understanding, and clarifying concerns
ability to multitask and prioritize departmental functions
approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
attend all hotel required meetings and trainings
participate in management on-duty coverage as required
maintain regular attendance in compliance with Highgate standards
maintain high personal appearance and grooming standards including wearing nametags
comply with Highgate standards and regulations to encourage safe and efficient operations
effective problem handling including anticipation, prevention and resolution
ability to understand and evaluate complex information
maintain confidentiality of information
perform other duties as requested by management
multi brand experience required
travel availability required

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree with 4 to 5 years related experience
or a 2-year college degree with 5 to 6 years related experience
maintain a warm and friendly demeanor at all times
effective verbal and written communication skills with all levels of employees and guests
effective listening, understanding, and clarifying concerns
ability to multitask and prioritize departmental functions
attentive, friendly, courteous and service-oriented approach
attendance at all hotel required meetings and trainings
participation in management on-duty coverage
maintain regular attendance in compliance with Highgate standards
maintain high personal appearance and grooming standards
comply with Highgate standards and safety regulations
proficient problem handling including anticipation and resolution
ability to understand and evaluate complex information
maintain confidentiality
multi-brand experience required
travel availability required

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
conduct weekly staff meetings including weekly training sessions following Highgate Hotel standards
meet all financial review dates and corporate directed programs timely
hold monthly financial reviews with department managers and supervisors
ensure department heads maintain budgeted productivity levels and accounting procedures
develop managers through competency and corporate training programs
in conjunction with the Director of Sales, conduct daily sales meetings focusing on prospecting and account calls
play a pivotal role in hotel sales efforts including client meetings and hosting events
participate in required management on-duty coverage
maintain direct contact and monitor management trainees
adhere to Highgate policies and train new managers for compliance
oversee and assist in the hotel budget process
ensure training in service standards in each department
assist in creating a positive team environment through employee development
inspect rooms regularly with housekeeping and engineering
ensure complete processing of invoices daily
ensure timely submission of financial documents to corporate office
ensure cleanliness and maintenance of property
ensure employees interact attentively and courteously
forecast monthly hotel financial position with accurate analysis
conduct management interviews and hiring procedures per SOPs
interview all final managerial candidates
perform executive committee members’ performance appraisals
motivate, coach, counsel and discipline management personnel per SOPs
perform other duties as assigned by Vice President or Regional Director
ensure fair and equitable treatment of employees
meet clients on the property to assist sales efforts
be present in public areas during peak times
ensure hotel safe is secure and audits are conducted
conduct monthly credit meetings and actively manage credit and collection policies
complete required corporate training modules and obtain certification to train others
ensure all scheduled meetings occur on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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