Task Force General Manager- Select Service Division

Phoenix, AZ, USA|Travel

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Highgate Hotels is a leading real estate investment and hospitality management company that has established itself as an industry innovator with a significant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. The company is expanding rapidly into Europe, Latin America, and the Caribbean, managing a global portfolio with an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues. Highgate's expertise spans every aspect of the hospitality property cycle, from planning and development to recapitalization and disposition. The company excels in crafting bespoke hotel brands and leverages cutting-edge... Show More

Job Requirements

Minimum 6 years progressive hotel or related experience
Or relevant college degree with appropriate years experience
Ability to exert up to 20 pounds of force occasionally
Maintain warm friendly demeanor
Effective verbal and written communication skills
Effective listening and clarifying concerns
Ability to multitask and prioritize
Attend all required meetings and trainings
Participate in M.O.D. coverage
Maintain regular attendance
Maintain high standards of appearance and grooming
Comply with standards and regulations
Effective problem-solving skills
Ability to understand and evaluate complex data
Maintain confidentiality
Multi-brand experience required
Travel availability required

Job Qualifications

At least 6 years progressive experience in hotel or related field
Or a 4-year college degree and 4 to 5 years related experience
Or a 2-year college degree and 5 to 6 years related experience
Maintain a warm and friendly demeanor
Effectively communicate verbally and in writing with all employees and guests
Effective listening and clarifying concerns
Ability to multitask and prioritize departmental functions
Approach all encounters service-oriented
Attend all required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance per standards
Maintain high standards of personal appearance and grooming
Comply with standards and regulations for safe hotel operations
Effective problem handling and solving
Ability to understand and evaluate complex information
Maintain confidentiality
Multi-brand experience
Travel availability required

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including weekly training sessions using Highgate Hotel standards
Meet all financial review dates and corporate directed programs timely
Hold monthly financial reviews with all department managers and supervisors
Ensure all department heads maintain budgeted productivity levels and accounting procedures
Develop managers for future advancement through training programs
Conduct daily HHBR meetings focusing on sales prospecting and account calls
Play a pivotal role in hotel sales efforts including client meetings and hosting
Participate in required M.O.D. coverage as scheduled
Maintain direct contact with and monitor management trainees
Adhere to all Highgate Hotel policies and train new managers for compliance
Oversee and assist in the budget process as required
Ensure training in service standards across departments
Create a positive team environment focusing on guest service
Inspect rooms regularly with housekeeping and engineering
Ensure invoice processing using A/P process daily
Ensure timely submission of financial documents to Corporate Office
Ensure cleanliness and maintenance of property through inspections
Ensure employees maintain attentive, friendly, courteous, and efficient interactions
Forecast monthly financial positions including revenue and expenses
Conduct management interviews and hiring processes as per S.O.P.
Interview final candidates for management positions before offers
Perform Executive Committee performance appraisals
Motivate, coach, counsel, and discipline management personnel following S.O.P.
Perform other duties as requested by Vice President or Regional Director
Ensure equitable treatment of employees
Meet clients on property to support sales efforts
Be present in public areas during peak times to assist guests
Ensure hotel safe security and audits
Conduct monthly credit meetings and enforce credit policies
Complete corporate training modules and certifications
Ensure scheduled meetings occur on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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