Task Force General Manager- Select Service Division

Philadelphia, PA, USA|Travel

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

performance bonuses

Travel opportunities

Professional Development

Job Description

Highgate Hotels is a leading real estate investment and hospitality management company renowned for its innovative approach in the hospitality industry. With a dominant presence in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate is expanding its footprint across Europe, Latin America, and the Caribbean. The company's extensive portfolio of global properties holds an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues annually. Highgate expertly manages all stages of the hospitality property lifecycle—from planning and development through recapitalization or disposition. Known for its creative strategies and industry-leading proprietary... Show More

Job Requirements

Bachelor's degree or equivalent experience
Minimum 6 years progressive hotel management experience
Ability to travel frequently
Strong leadership and communication skills
Ability to handle multiple priorities and deadlines
Commitment to guest service excellence
Proficient in budget management and financial review
Comfortable with public speaking and client engagement
Ability to maintain confidentiality and perform under pressure
Flexibility to work varied schedules including weekends and holidays
Knowledge of hospitality industry standards and operational procedures
Ability to develop and motivate a team
Valid driver's license for travel
Ability to lift up to 20 pounds occasionally
Excellent interpersonal skills and professionalism

Job Qualifications

At least 6 years progressive experience in hotel or related field or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
Ability to exert up to 20 pounds of force occasionally
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication skills with all levels of employees and guests
Ability to listen and clarify concerns effectively
Ability to multitask and prioritize departmental functions
Attend all required meetings and trainings
Participate in M.O.D. coverage as needed
Maintain regular attendance and personal grooming standards
Comply with company standards and regulations
Effective problem handling and ability to evaluate complex data
Maintain confidentiality of information
Multi-brand experience
Travel availability

Job Duties

Tour the operating departments daily making adjustments as needed via department heads
Conduct weekly staff meetings including training sessions and operation reviews
Meet all financial review dates and corporate programs in a timely fashion
Hold monthly financial reviews with department managers and supervisors
Ensure all department heads maintain budgeted productivity and standard accounting procedures
Develop managers for future advancement through training programs
Conduct daily HHBR meetings focusing on prospecting and sales calls
Play a pivotal role in hotel sales efforts including client meetings and hosting events
Participate in scheduled M.O.D. coverage
Maintain direct contact with and monitor management trainees
Adhere to all company policies and train managers for compliance
Assist in budget processes and financial forecasting
Inspect rooms regularly with housekeeping and engineering
Ensure complete processing of invoices and financial document submission
Oversee cleanliness and maintenance of property through inspections and preventive programs
Foster a positive team-oriented environment focused on guest service
Conduct management interviews and ensure hiring compliance
Perform performance appraisals and manage disciplinary actions
Meet clients and assist in sales efforts on property
Be present in public areas during peak times to greet guests
Ensure security procedures and audits related to hotel safe
Conduct monthly credit meetings and manage credit policies
Complete corporate training modules and certifications
Ensure scheduled meetings take place as required on the property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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