Task Force - General Manager

HHM Hotels is a prominent leader in the hospitality industry, specializing in hotel management and investment with a portfolio boasting over 200 hotels across the United States. Renowned for operating properties under some of the most reputable hotel brands, HHM Hotels has established itself as a company that values innovation, excellent guest experiences, and operational excellence. The company is committed to fostering a supportive and dynamic workplace culture that encourages growth and professional development for its team members. By focusing on collaboration and accountability, HHM Hotels ensures that its properties consistently deliver exceptional service and achieve operational success in a competitive market.

The role of Task Force General Manager at HHM Hotels is a unique and critical position designed to provide leadership and operational oversight during transitional periods in hotel management. This role requires a solutions-oriented professional who can swiftly adapt to diverse hotel environments and lead teams effectively to maintain seamless operations. The Task Force General Manager is responsible for maximizing profits, enhancing guest satisfaction, and managing hotel operations with a strategic mindset. This role involves overseeing multiple departments including front office, housekeeping, and maintenance, while implementing best practices to ensure quality and safety standards are upheld. The position offers an exciting growth path that includes advancement to roles such as Area General Manager and Regional Director of Operations.

This leadership role centers on several core focus areas: first, leadership—where the Task Force General Manager leads, inspires, and mentors a diverse team, fostering a culture of collaboration, innovation, and accountability. Second, guest experience—ensuring the highest level of guest satisfaction by overseeing the implementation of service standards, personalizing guest interactions, and resolving issues promptly. Third, financial performance—developing and executing strategies to maximize revenue, control expenses, and meet budgetary goals through continuous analysis of financial data. Fourth, operational excellence—maintaining efficient hotel operations by managing all operational facets and ensuring adherence to safety and quality standards. Lastly, employee development—cultivating ongoing professional growth opportunities to empower staff and support career advancement within HHM Hotels.

Candidates for the Task Force General Manager role are expected to have at least an associate or bachelor's degree in business, hospitality, or a related field, along with more than three years of experience in operations management or a similar leadership role within the hotel industry. Familiarity with multiple hotel brand systems such as Hilton, Marriott, and IHG is a significant advantage. Strong financial acumen for budgeting and managing financial outcomes is essential for success in this position. HHM Hotels offers a comprehensive benefits package including medical, dental, and vision insurance, paid time off, 401k company match, life insurance, travel discounts, and various professional development resources. This role also requires physical activity such as standing for extended periods and occasional travel. At its core, HHM Hotels believes in a culture founded on values like people as the company’s greatest asset, service excellence, agility, and ownership—principles that guide the Task Force General Manager in driving success and embodying the company’s commitment to excellence.