Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $76,000.00 - $90,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Employee Referral Program
bonus program
Merit Increase
Paid vacation
Flex Days
401k with Employer Contribution
Medical
Dental
Vision
Life insurance
long-term disability
short-term disability
accident insurance
critical illness insurance
Job Description
MHG Hotels LLC is a well-established hospitality company known for its commitment to delivering exceptional guest experiences through its portfolio of upscale hotels. As a leader in the hospitality industry, MHG Hotels LLC focuses on operational excellence, superior customer service, and creating memorable stays for guests from around the world. The company prides itself on maintaining high standards across all properties, ensuring that guests feel valued, comfortable, and welcomed at every interaction. With an emphasis on fostering a diverse and inclusive workplace, MHG Hotels LLC actively supports employee growth and development while upholding its core values of integrity, respect, and... Show More
Job Requirements
- Hotel management experience required
- Ability to stand, walk, and sit for extended periods
- Ability to read and visually verify small print and computer screens
- Capable of grasping, turning, and manipulating objects with fine motor skills
- Ability to move, lift, carry, push, pull objects weighing less than 25 pounds
- Must have a warm, welcoming personality
- Strong communication skills
- Availability to work days, nights, weekends, and holidays
- Clean professional appearance
- Ability to handle guest complaints and service recovery
- Understand P&L statements
- Ability to develop and execute strategic plans
- Must be able to mentor and coach staff
- High level of integrity
Job Qualifications
- Hotel management experience
- Hospitality degree preferred
- Demonstrated leadership skills
- Strong financial acumen
- Excellent interpersonal and communication skills
- Ability to develop strategic plans
- Proven problem-solving capabilities
- Experience in managing guest satisfaction
- Ability to work flexible hours including weekends and holidays
- Professional demeanor
Job Duties
- Be responsible for all aspects of hotel operations, day-to-day staff management, and guests
- Ensure compliance with SOP's, policies, procedures, and service standards
- Handle guest complaints and oversee service recovery process
- Manage budget and ensure revenue and guest satisfaction goals are met
- Ensure all decisions are in the best interests of the hotel and ownership company
- Develop short, and long-term strategic goals for performance improvement
- Need to understand the P&L statements and have the ability to react with impactful strategies
- Meet all report deadlines daily, weekly, and at month end
- Work closely with the VP of Revenue Management, and the VP of Sales to maximize room yield and hotel revenue
- Oversee and manage all departments and work closely with department heads daily
- Be responsible for occupational health, fire, and life safety
- Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example
- Advocate sound financial/business decisions achieve goals and maximize revenue, and achieve profitability
- Encourage and build mutual trust, respect, and cooperation among team members
- Serve as a role model to demonstrate appropriate behaviors
- Strive to improve service performance
- Communicate clear and consistent message regarding processes throughout all departments
- Develops specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter