Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $112,600.00
Benefits
Fly for free on any open seat on all Southwest flights including eligible dependents
Company contributions up to 9.3% on 401(k) retirement savings plan
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan
Competitive health insurance for employees and eligible dependents including pets
Health plan coverage starts from first day of employment with retroactive enrollment available
Opportunities for personal and professional growth
Inclusive and collaborative corporate culture
Job Description
Southwest Airlines is a renowned leader in the aviation industry, celebrated for its exceptional customer service, innovative culture, and commitment to employee development. As a major U.S. carrier, Southwest Airlines operates a vast network of domestic and international flights, serving millions of passengers annually. The company prides itself on fostering a vibrant and inclusive workplace where creativity and innovation are highly encouraged. Employees at Southwest Airlines benefit from a stable work environment, opportunities for personal and professional growth, and a culture that prioritizes respect, collaboration, and customer-centric values. This dedication to a positive organizational culture is fundamental to the airline's... Show More
Job Requirements
- Must have a high school diploma or GED
- Must be a U.S. citizen or have current authorization to work in the U.S. with no sponsorship available
- Must be at least 18 years old
- Must maintain a well-groomed appearance per company standards
- Must comply with company attendance standards
- Ability to work from a limited space workstation for extended periods
- Must be able to communicate effectively in English
- Ability to use a computer and office productivity tools with sufficient speed and accuracy
Job Qualifications
- High School Diploma or GED
- Advanced level experience in pricing and tariffs
- Specialized knowledge of revenue management principles
- Proficient with ATPCO FareManager system
- Ability to code ATPCO Categories 25, 35, 31, and 33
- Familiarity with shopping, pricing, and ticketing functions in major GDS
- Experience with host reservations system conversions or expansion into new tariffs/geographic areas
- Preferred experience with SQL
- Skilled in customer service principles and evaluation
- Strong problem-solving and decision-making abilities
- Proficient in Excel and willingness to learn new tools
- Strong logical reasoning and analytical skills
- Ability to develop creative solutions
- Excellent communication skills in English
Job Duties
- Code all fare basis codes, pass fare filings, fare rules, seasonality, and footnotes to support Southwest filed fares
- Create and maintain fare rule filings in ATPCO
- Communicate and interact effectively and professionally with all levels of internal customers
- Develop and run appropriate QC to ensure all fare promotions meet internal and external compliance requirements
- Interface with Sales Team on implementation of corporate discounts and negotiated fares
- Partner with ATPCO, GDS, Commercial teams and other stakeholders to develop support and enhance the functionality of automated pricing and distribution systems
- Execute regulatory filings with foreign bodies governing air service using ATPCO system
- Partner with Customer Relations Group on ownership of Contract of Carriage and rule regulation disclosures to Customers
- Serve as initial point of contact for Internal and fare-related trouble shooting and problem resolution
- Train, coach, and mentor co-hearts business acumen and/or technical skills
- Work with Technology on pricing and revenue management initiatives and testing
- May perform other job duties as directed by Employee's Leaders
Job Location
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