Table Games Dual Rate Floor Supervisor - Full Time (Horseshoe Hammond)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $32.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
discounts on shopping and travel
On-site employee dining options
Paid orientation and on-job training
Paid Time Off
401k Match
Life insurance
Job Description
Horseshoe Casino Hammond is a renowned entertainment and gambling destination located just 20 minutes from downtown Chicago. As part of the Caesars Entertainment family, Horseshoe Casino Hammond has established itself as a premier casino in the Chicago and Northwest Indiana area, boasting an impressive array of gaming options including more than 2,100 slot machines and over 100 table games. Known for its vibrant atmosphere and exceptional customer service, the casino caters to a diverse clientele eager to experience top-tier gaming and dining options. The casino has been recognized as the Best Place To Work for nine consecutive years, which highlights... Show More
Job Requirements
- Must be 21 years of age or older
- Professional dealing experience required
- Equivalent to a high school diploma
- Knowledge of major table games including Craps, Blackjack, Roulette, Baccarat
- 1-2 years of supervisory experience preferred
- Ability to provide excellent customer service
- Ability to work full-time
- Must pass background check and any required pre-employment screenings
Job Qualifications
- Professional dealing experience
- Knowledge of at least two major games offered at Horseshoe (Craps, Blackjack, Roulette, Baccarat)
- Must be 21 years of age or older
- High school diploma or equivalent
- 1-2 years of supervisory experience preferred (including dual rate experience)
Job Duties
- Perform duties to deal assigned games and provide customer service in accordance with established policies and procedures
- Supervise the Table Games staff within assigned area and ensure integrity of the table games
- Ensure a friendly atmosphere while providing excellent customer service
- Open and close table games in assigned area verifying count as provided by the Dealer
- Inspect card decks prior to play
- Track and record player buy-ins, wins, losses and bet amounts
- Monitor bets and payouts are correct as needed
- Complete rating cards for players
- Initiate and verify fills to tables
- Process player requests for credit and extend to guest upon approval
- Investigate and resolve guest complaints or concerns in accordance with standard procedures
- Provide complimentary items to guest as requested in accordance with policies and procedures
- Coordinate player ratings and customer cash transactions
- Responsible for stocking supplies and all pit forms
- Serve as Box person on Craps games
- Other duties as assigned
Job Location
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