Table Games Dual Rate Floor Supervisor - Full Time (Horseshoe Hammond)

Hammond, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $32.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

discounts on shopping and travel

On-site employee dining options

Paid orientation and on-job training

Paid Time Off

401k Match

Life insurance

Job Description

Horseshoe Casino Hammond is a renowned entertainment and gambling destination located just 20 minutes from downtown Chicago. As part of the Caesars Entertainment family, Horseshoe Casino Hammond has established itself as a premier casino in the Chicago and Northwest Indiana area, boasting an impressive array of gaming options including more than 2,100 slot machines and over 100 table games. Known for its vibrant atmosphere and exceptional customer service, the casino caters to a diverse clientele eager to experience top-tier gaming and dining options. The casino has been recognized as the Best Place To Work for nine consecutive years, which highlights... Show More

Job Requirements

Must be 21 years of age or older
Professional dealing experience required
Equivalent to a high school diploma
Knowledge of major table games including Craps, Blackjack, Roulette, Baccarat
1-2 years of supervisory experience preferred
Ability to provide excellent customer service
Ability to work full-time
Must pass background check and any required pre-employment screenings

Job Qualifications

Professional dealing experience
Knowledge of at least two major games offered at Horseshoe (Craps, Blackjack, Roulette, Baccarat)
Must be 21 years of age or older
High school diploma or equivalent
1-2 years of supervisory experience preferred (including dual rate experience)

Job Duties

Perform duties to deal assigned games and provide customer service in accordance with established policies and procedures
Supervise the Table Games staff within assigned area and ensure integrity of the table games
Ensure a friendly atmosphere while providing excellent customer service
Open and close table games in assigned area verifying count as provided by the Dealer
Inspect card decks prior to play
Track and record player buy-ins, wins, losses and bet amounts
Monitor bets and payouts are correct as needed
Complete rating cards for players
Initiate and verify fills to tables
Process player requests for credit and extend to guest upon approval
Investigate and resolve guest complaints or concerns in accordance with standard procedures
Provide complimentary items to guest as requested in accordance with policies and procedures
Coordinate player ratings and customer cash transactions
Responsible for stocking supplies and all pit forms
Serve as Box person on Craps games
Other duties as assigned

Job Location

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