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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $19.30
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
IHG (InterContinental Hotels Group) is a global hospitality company known for its portfolio of world-class hotel brands including InterContinental, Holiday Inn, Crowne Plaza, and Staybridge Suites, among others. With a commitment to providing exceptional guest experiences, IHG operates thousands of hotels worldwide, combining a rich tradition of hospitality with modern innovation to meet the evolving needs of travelers. As a leader in the hotel industry, IHG focuses on delivering quality service, sustainable business practices, and engaging work environments for its employees. The company’s expansive network allows it to cater to diverse customer segments, ranging from leisure travelers to corporate clients,... Show More
Job Requirements
- High school diploma or equivalent
- one year of reservations or front office experience including supervisory training or experience
- some college preferred
- must speak fluent English
- ability to carry or lift items up to 10 pounds
- ability to use keyboard and operate reservation systems
- strong communication skills
- reading and writing abilities
- mathematical skills including budgeting and profit/loss concepts
- problem solving, reasoning, motivating, organizational and training skills
- may be required to work nights, weekends, or holidays
Job Qualifications
- High school diploma or equivalent
- one year of reservations or front office experience including supervisory training or experience
- some college education preferred
- fluency in English
- proficiency with reservation systems
- strong communication skills
- problem solving and organizational abilities
- ability to train staff
- basic math and budgeting knowledge
- ability to read and write reports and instructions
- ability to work as part of a team
Job Duties
- Assist in supervising the reservations function
- ensure staff is properly trained including reservations systems, service expectations, hotel facilities and services, local directions, etc
- monitor performance and recommend corrective or disciplinary action
- alert management of potentially serious issues
- book guest reservations for individuals and/or groups according to established standards and scripts using the hotel’s reservations system
- process reservations from sales, reservations centers or travel agencies/wholesalers
- designate and apply appropriate travel agency commissions
- up-sell rooms where possible
- monitor and process cancellations, revisions and information updates on changes
- process guest reservation requests for other hotels within the reservations system
- stay informed of current rates, rate changes and promotions
- assist in rooms forecasting
- complete daily logs to record bookings and cancellations
- complete records and reports regarding room availability and guest commitments
- forecast weekly occupancy and rate
- maintain historical records of reservations, arrivals, cancellations and denials to assist in forecasting
- promote teamwork and quality service through daily communication and coordination with other departments
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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