Support Staff (host/hostess, busser, expo)

Twigs Bistro and Martini Bar is a distinguished dining establishment known for its refined ambiance and exceptional customer service in the hospitality industry. As a reputable restaurant, Twigs Bistro and Martini Bar prides itself on creating a welcoming environment where guests can enjoy exquisite meals paired with expertly crafted cocktails. Committed to excellence and guest satisfaction, the restaurant continually strives to uphold high service standards and a memorable dining experience for all its patrons. The team at Twigs Bistro and Martini Bar values professionalism, teamwork, and a passion for delivering top-tier hospitality services.\n\nThe Support Staff role at Twigs Bistro and Martini Bar is a vital part of the Front of House (FOH) operations, encompassing positions such as host, hostess, busser, and expo. This role demands a dynamic and approachable individual capable of multitasking in a fast-paced restaurant environment. Support Staff members are responsible for greeting guests warmly and efficiently, ensuring their initial and ongoing experience is positive from the moment they step into the restaurant. In addition to guest interaction, Support Staff assist with essential side work including stocking, cleaning, and organizing the FOH to maintain a clean and professional setting. This role requires a dedicated team player who thrives on collaboration and maintaining high standards of safety and sanitation. Guest interaction remains at the core of the Support Staff responsibilities, requiring a pleasant and personable demeanor that positively reflects the restaurant's commitment to hospitality excellence. The position demands adaptability to various duties such as managing reservations to prevent overbooking, answering phones, handling to-go orders with accuracy, and supporting servers with beverage refills. Each task contributes directly to the seamless operation of the dining experience and helps achieve the restaurant's goal of 100 percent guest satisfaction. The role also involves helping expos with food delivery and assisting bussers in pre-bussing and table resetting, further emphasizing the importance of teamwork within the FOH. Adhering to company policies and maintaining consistent attendance are essential to ensure the smooth operation of the restaurant. Employees are expected to comply with Twigs Bistro and Martini Bar's safety regulations and operational standards, contributing to a safe and efficient work environment. Overall, the Support Staff position is designed to foster a positive guest experience, uphold cleanliness and organization, and support FOH management in delivering exceptional service through attentive and proactive assistance.