Job Overview
Benefits
Health Insurance
Paid Time Off
Employee training and development
Uniforms Provided
Employee Discounts
Retirement Plan
parking
Job Description
The hiring establishment is a prominent hotel casino that incorporates various service divisions, including Transportation, Wardrobe, and Retail, under a comprehensive Support Services Department. As a distinguished entity in the hospitality and gaming industry, this hotel casino prides itself on delivering exceptional guest experiences by ensuring smooth operations and high standards across all service facets. With a vibrant atmosphere often filled with excitement and entertainment, the casino also maintains a professional environment dedicated to guest satisfaction and operational excellence.
This role is a supervisory position focused on directing and managing the activities of all transportation, retail, and wardrobe employees during assigned shifts. The successful candidate will plan, organize, and oversee daily operations in these divisions, promoting efficiency, safety, and exemplary guest service. In this capacity, the individual will ensure staffing levels are appropriate through recruitment, training, scheduling, and performance management, including promotions and disciplinary actions. Operational responsibilities include managing the safe parking and retrieval of guest vehicles, supervising the condition and display of merchandise in retail outlets, controlling uniform distribution data, and overseeing monthly inventories to maintain the highest standards of inventory accuracy and merchandise presentation.
The position demands a proactive approach in maintaining cost-efficiency and uniform standards among support services employees. Knowledge of property facilities and scheduled special events is essential to provide information and assistance to guests and staff alike. The role also requires active participation in departmental meetings to ensure seamless communication across teams and accountability for the accuracy of departmental documentation and reports.
Customer service excellence is paramount, and the supervisor will act as a courteous, professional representative of the property, handling guest complaints and inquiries promptly and effectively. Security and safety are also critical aspects, with responsibilities that include patrolling assigned areas to identify and report potential hazards, ensuring a secure environment for guests and employees.
Additionally, this role encourages the development of a positive workplace culture by fostering an atmosphere of fun for guests and mutual respect among employees. The supervisor is expected to set a strong example of dignity and integrity and promote open communication and conflict resolution within the team. Employee retention through training and development plays a vital role in sustaining department success, as does clear communication about operational procedures.
This supervisory role demands a candidate with a blend of hospitality management expertise, leadership abilities, and operational insight, particularly within a casino environment. The position specifically requires a Level 4 Gaming License, underscoring the need for familiarity with gaming regulations and compliance.
In terms of physical and environmental demands, the job involves regular mobility such as standing, walking, and light lifting, with occasional exposure to outdoor conditions and a typically smoky casino atmosphere. The role promotes safety and accessibility, allowing reasonable accommodations for employees with disabilities.
Overall, this position is integral to maintaining operational excellence, ensuring guest satisfaction, and leading a team dedicated to upholding the quality and reputation of the hotel casino’s transportation, wardrobe, and retail services. Employment type, salary details, and additional specifics may be provided during the hiring process, reflecting the candidate's level of experience and qualifications.
This role is a supervisory position focused on directing and managing the activities of all transportation, retail, and wardrobe employees during assigned shifts. The successful candidate will plan, organize, and oversee daily operations in these divisions, promoting efficiency, safety, and exemplary guest service. In this capacity, the individual will ensure staffing levels are appropriate through recruitment, training, scheduling, and performance management, including promotions and disciplinary actions. Operational responsibilities include managing the safe parking and retrieval of guest vehicles, supervising the condition and display of merchandise in retail outlets, controlling uniform distribution data, and overseeing monthly inventories to maintain the highest standards of inventory accuracy and merchandise presentation.
The position demands a proactive approach in maintaining cost-efficiency and uniform standards among support services employees. Knowledge of property facilities and scheduled special events is essential to provide information and assistance to guests and staff alike. The role also requires active participation in departmental meetings to ensure seamless communication across teams and accountability for the accuracy of departmental documentation and reports.
Customer service excellence is paramount, and the supervisor will act as a courteous, professional representative of the property, handling guest complaints and inquiries promptly and effectively. Security and safety are also critical aspects, with responsibilities that include patrolling assigned areas to identify and report potential hazards, ensuring a secure environment for guests and employees.
Additionally, this role encourages the development of a positive workplace culture by fostering an atmosphere of fun for guests and mutual respect among employees. The supervisor is expected to set a strong example of dignity and integrity and promote open communication and conflict resolution within the team. Employee retention through training and development plays a vital role in sustaining department success, as does clear communication about operational procedures.
This supervisory role demands a candidate with a blend of hospitality management expertise, leadership abilities, and operational insight, particularly within a casino environment. The position specifically requires a Level 4 Gaming License, underscoring the need for familiarity with gaming regulations and compliance.
In terms of physical and environmental demands, the job involves regular mobility such as standing, walking, and light lifting, with occasional exposure to outdoor conditions and a typically smoky casino atmosphere. The role promotes safety and accessibility, allowing reasonable accommodations for employees with disabilities.
Overall, this position is integral to maintaining operational excellence, ensuring guest satisfaction, and leading a team dedicated to upholding the quality and reputation of the hotel casino’s transportation, wardrobe, and retail services. Employment type, salary details, and additional specifics may be provided during the hiring process, reflecting the candidate's level of experience and qualifications.
Job Requirements
- Four-year degree or four to six years related experience and/or training or equivalent combination of education and experience
- Level 4 Gaming License
- Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related materials
- Ability to write effective reports and memos
- Ability to respond to inquiries from employees or guests
- Ability to communicate effectively with individuals and groups
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and interpret data from graphs
- Ability to apply common sense reasoning to a variety of situations
- Ability to stand, walk, run, sit, talk, hear and use hands to finger, handle, or feel objects, tools or controls regularly
- Ability to occasionally reach with hands and arms, sit, climb, balance, stoop, kneel, crouch or crawl
- Ability to occasionally lift and/or move up to 25 pounds
- Ability to tolerate work in a casino environment with moderate noise levels and typical smoke exposure
Job Qualifications
- Four-year degree or equivalent combination of education and experience
- Four to six years of related experience and training
- Level 4 Gaming License
- Ability to read, analyze, and interpret policy and procedure manuals and other related documents
- Effective written and verbal communication skills
- Ability to respond to inquiries from employees or guests
- Ability to communicate effectively in one-on-one, small group and large group settings
- Basic mathematical skills including addition, subtraction, multiplication, division, and ability to compute rates, ratios and percentages
- Ability to interpret graphical data
- Strong common sense and reasoning abilities
- Experience in managing staff and operational divisions within a hotel or casino environment
Job Duties
- Plan and direct the daily operations of the transportation, wardrobe and retail divisions on assigned shift
- Maintain appropriate staffing levels by selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees as needed
- Operate parks and retrieves guest vehicles safely when needed
- Oversee cost-efficiency, staffing and uniform standards of support services employees
- Maintain knowledge of facilities and special events to advise guests and employees
- Make suggestions for improvements to policies, procedures or the facility
- Ensure maximum guest service and satisfaction is achieved and maintained
- Facilitate information flow by attending departmental meetings
- Maintain accuracy and thoroughness of departmental records and reports
- Act as a courteous, professional representative of the property interacting with guests and employees
- Respond promptly and courteously to guest complaints and inquiries
- Patrol retail, wardrobe and valet areas to identify and report security and safety hazards
- Assign, monitor and ensure completion of tasks including maintaining clean gift shops, accurate merchandise tagging and proper display
- Assist guests with merchandise selection, purchases, exchanges and complements
- Ensure accuracy of paperwork related to merchandise comps and transfers
- Control and manage garment data input into the uniform distribution system
- Receive and verify merchandise shipments for condition and quantity
- Maintain organized stock room and manage returned, damaged and discarded merchandise
- Supervise monthly inventories and maintain accurate computer and paper files
- Assist management and leads in determining projects and shift duties
- Support general daily support services activities as needed
- Promote fun atmosphere for guests and mutual respect among employees
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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