Job Overview
Employment Type
Hourly
Compensation
Type:
Salary
Rate:
Range $88,200.00 - $172,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career development programs
wellness programs
Job Description
Five Below is a rapidly growing specialty retail chain that offers a unique shopping experience by providing an exciting assortment of products priced at $5 or below. Established as a leader in the retail industry, Five Below has built a strong reputation for catering to a dynamic customer base that seeks value, fun, and trend-right merchandise including tech accessories, toys, games, and lifestyle products. With a dedicated workforce of over 20,000 associates across its nationwide stores, Five Below prides itself on fostering a vibrant culture where employees are empowered to Let Go & Have Fun while delivering exceptional customer service... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of management experience in retail
- Strong customer service skills
- Effective communication abilities
- Ability to multitask and prioritize
- Capability to train and motivate a team
- Basic cash handling experience
- Knowledge of store operations and merchandising
- Adherence to company policies and procedures
- Ability to work flexible hours including weekends and holidays
- Ability to stand, bend, kneel, and lift up to 25 lbs regularly
- Proficiency in maintaining a clean and safe work environment
Job Qualifications
- High school graduate or equivalent
- College experience preferred
- Minimum 1 year of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
Job Duties
- Ensure all associates and managers are wowing the customer through personal contact with customers
- Responsible for achieving CSAT score goals provided by the District Manager
- Lead Front End Operations
- Train staff on the High Fives of Customer Service
- Ensure that each guest has a fast, friendly checkout
- Maintain store cleanliness, recovery, and readiness at all times
- Handle opening and closing store procedures
- Assist with Front End operations
- Perform Store Manager duties in their absence
- Assist in supervising all associates
- Assist in training all associates
- Assist in coaching all associates
- Assist in developing all associates
- Review all corporate communications and react accordingly
- Partner with supervisors or corporate office regarding store issues
- Drive store sales and control expenses
- Assist payroll process and ensure payroll is within budget
- Assist in merchandising procedures
- Adhere to and hold associates accountable to all Five Below's Standard Operating Procedures
- Responsible for cash handling procedures including preparing and dropping bank deposits
- Authorize register functions including post voids, returns and discounts
- Comply with Human Resources policies and procedures
- Assist in receiving and stocking procedures including unloading merchandise from trucks, checking in shipments, staging and packing out merchandise
- Assist front end and queue merchandising
- Drive key metrics including sales, ADS, CSAT scores, and expense control
- Perform store maintenance including taking out garbage, sweeping, cleaning bathrooms, and maintaining stock room
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to 5-10 feet in height
- Frequently ascend/descend ladders to retrieve and put away stock
- Frequently kneel, bend, twist, and stoop
- Frequently communicate and exchange information with customers, managers, and coworkers
- Frequently move across sales floor and stock room
- Identify and follow email and print instructions for merchandise layouts, schedules, and procedures
- Remain stationary and upright for 80% of the time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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