Support (host bus expo)

Spokane Valley, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

flexible schedule

Job Description

Twigs Bistro and Martini Bar is a well-established restaurant known for providing an exceptional dining experience through its commitment to quality, ambiance, and outstanding customer service. This renowned establishment operates with a focus on creating a welcoming atmosphere where guests can enjoy delicious food and expertly crafted cocktails in a vibrant yet comfortable setting. Constantly striving for excellence, Twigs Bistro combines a casual yet refined approach to hospitality, making it a favorite destination for both locals and visitors alike. The restaurant prides itself on maintaining high standards of cleanliness, service, and attention to detail which are reflected in every aspect of the guest experience from the moment they enter the door to their final farewell. Twigs Bistro and Martini Bar values its employees and encourages a team-oriented workplace culture where every staff member contributes to the restaurant’s success by delivering memorable experiences to guests. The Support Staff plays a vital role in this environment by assisting the Front of House (FOH) team in multiple capacities to ensure smooth operations and outstanding service quality. This part-time or full-time position is an excellent opportunity for individuals who thrive in fast-paced settings and enjoy working with people. Although salary details are not specified, employment at Twigs Bistro typically includes competitive pay and opportunities for advancement within a dynamic hospitality environment.

The Support Staff member will be accountable to the FOH Management team and will carry out a variety of duties that help maintain the restaurant’s standards and enhance guest satisfaction. This role requires a personable, presentable individual who has the ability to multi-task and remain composed under pressure while maintaining a positive and friendly demeanor. Essential functions of the position include greeting guests promptly with a warm smile and courteous attitude, assisting with menu and flatware distribution, handling phone calls, managing to-go orders and payments, as well as accepting and managing reservations to prevent overbooking. Support Staff also help support the FOH team by performing necessary side work such as stocking supplies, cleaning, resetting tables, assisting servers with beverage refills, and aiding expos in food delivery. They are expected to uphold all safety and sanitation policies, ensuring a clean and safe work environment at all times.

The role involves interaction not only with guests but also with fellow team members, requiring excellent communication skills and an ability to adapt in various situations to meet the needs of the restaurant. Providing exceptional customer service is paramount, with the aim of achieving 100% guest satisfaction. Employees must adhere to scheduling requirements due to the cyclical nature of the hospitality industry and comply fully with company rules and policies. Regular attendance, neat grooming, and a professional appearance as outlined in the company’s training manual are mandatory. This position offers those passionate about hospitality the chance to develop their skills in a supportive and engaging setting while contributing to the overall success of Twigs Bistro and Martini Bar as a premier dining destination.

Job Requirements

High school diploma or equivalent preferred
Experience in customer service or hospitality preferred
Ability to communicate effectively with guests and team members
Ability to multitask in a fast-paced environment
Maintain neat, clean, and well groomed appearance
Ability to obtain required government licenses or certificates
Willingness to comply with company rules and policies
Regular attendance and punctuality
Ability to work flexible schedules including nights, weekends, and holidays

Job Qualifications

Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities
High school education is preferred
Ability to obtain any government required licenses or certificates
Local health department certification and state liquor control board certificate
CPR certification and/or first aid training preferred
Effective communication skills
Personable and pleasant demeanor
Ability to multi-task
Knowledge of food and beverage menu items

Job Duties

Demonstrate the ability to multi-task in a fast paced environment
Outgoing, friendly and courteous demeanor
Attention to detail and ability to stay organized
Effective communication skills in various situations
Provides support to FOH staff while adhering to all safety and sanitation, and company policies and procedures
Interacts with the staff and guests in a positive manner as to achieve 100% guest satisfaction
Knowledge of the menu in order to assist with guest inquiries/requests as well as be able to accurately identify food and beverage items
Ensuring all guests are greeted with a smile and an appropriate greeting in a timely manner
Distributing menus and flatware
Answering phones
Taking to go orders and handling payments accurately
Accepting reservations and managing them in order to prevent over booking of the restaurant
Ensuring host area is kept neat, clean and organized as well as stocked with essential FOH items
Assisting expos in delivering of food to guests
Assisting bussers with pre-bussing, bussing and resetting of tables
Assisting servers with refilling of beverages
Completes tasks for each shift according to the needs of the restaurant