Support Expert - Sports Bar

Marriott Marquis Houston is a premier luxury hotel located in the heart of Houston, Texas. It is part of the esteemed Marriott International family, a global leader in the hospitality industry known for its commitment to exceptional guest experiences and innovative service. The hotel offers an upscale environment blending modern comfort with elegant sophistication, accommodating business travelers, tourists, and locals alike with world-class dining, meeting spaces, and recreational amenities. Working at Marriott Marquis means joining a team that values diversity, inclusion, and growth opportunities in a supportive and collaborative work culture. Marriott International actively promotes equal employment opportunities and celebrates the cultural richness brought by its associates worldwide, fostering a workplace where everyone feels welcomed and empowered.

The role of a Guest Service Expert at Marriott Marquis Houston offers an exciting opportunity to contribute to the hotel’s mission of delivering memorable and unique experiences to every guest. This is a full-time, non-management Food and Beverage & Culinary position based on-site, involving an open availability schedule to support various shifts. The role is designed for individuals who are passionate about hospitality and eager to engage in multiple facets of guest service, ranging from setting tables, assisting in kitchen operations, maintaining work areas, to replenishing supplies. The Guest Service Expert’s responsibilities extend beyond serving food and beverages — they actively participate in creating an atmosphere where guests feel valued and well-cared for throughout their visit.

Performing this role successfully requires physical stamina and professionalism, as the position involves continuous movement including standing, walking, and navigating varied floor surfaces. The Guest Service Expert must handle tasks that include lifting and moving items up to 50 pounds, reaching high places, bending, twisting, and adopting various postures to ensure that all service areas are well-maintained and that guest needs are anticipated and met promptly. Additionally, adherence to company policies, safety protocols, quality standards, and maintaining a polished personal appearance and communication style are essential aspects of the role.

The ideal candidate will have a high school diploma or equivalent such as a General Educational Development (GED) certificate, with previous experience in a food service or hospitality environment preferred but not mandatory. Marriott Marquis Houston offers comprehensive training programs and professional development opportunities to support new hires in mastering their duties and advancing their careers. Joining this team means becoming part of a global network within Marriott International, gaining access to a wealth of resources, recognition initiatives, and an empowering culture known as The JW Treatment1 — a commitment to nurture employee satisfaction and wellbeing, which directly translates into exceptional guest service. This position represents a gateway to a rewarding hospitality career within a luxury brand renowned for its dedication to excellence, cultural inclusivity, and innovation in guest services.