Supervisor, Tour Director
Job Overview
Work Schedule
Day Shifts
Benefits
Travel - FREE CRUISE AFTER YOUR FIRST SEASON
Reward for Referral Program
experience of a lifetime
rewards and incentives
Community service
Employee Activities
professional growth
Job Description
Holland America/Princess Alaska-Yukon Land Operations is a renowned collaboration between Princess Cruises and Holland America Line, both leaders in the Alaska tourism industry. Known for their innovative approach and strong advocacy for environmental preservation, this company specializes in creating unforgettable travel experiences that blend adventure and comfort. Guests enjoy unique journeys that include sailing past majestic glaciers, cozying up in wilderness lodges, or spotting wildlife from specialized railcars. The company’s commitment to sustainability is reflected in its active recycling programs, waste reduction efforts, and guest education initiatives, all under its "Sustain Alaska & the Yukon" program. Dedicated to excellent customer service and a safe, inclusive workplace, the company values diversity, equity, and inclusivity across all levels of its operations. Employment offers a chance to be part of a team passionate about preserving the environment while delivering quality experiences to travelers.
The Tour Operations Supervisor role is pivotal within this dynamic company. This position requires an individual who excels at problem-solving, communication, and motivation, serving as the primary support for Tour Directors who lead the company’s escorted tours. As a Tour Operations Supervisor, you will have a critical role in ensuring that Tour Directors feel empowered, well-equipped, and supported in every aspect of their job. The work environment is fast-paced and ever-changing, demanding flexibility and readiness to respond to real-time challenges. Responsibilities include overseeing administrative tasks for designated locations, maintaining professional relationships with Tour Directors, and coordinating with guest services to handle tour-related deviations and special guest needs such as luggage handling, flight arrangements, or medical concerns.
Additionally, you will collaborate closely with other supervisors and the Escorted Tour Operations Manager to ensure smooth communication and uninterrupted operations. You are responsible for preparing all necessary documentation for tours, briefing and debriefing Tour Directors, and overseeing the accuracy and completeness of paperwork. Evaluating Tour Director performance during and after the season, handling special assignments, and maintaining a professional team atmosphere are also integral parts of this role. The company places a strong emphasis on teamwork, consistency, and innovation, expecting supervisors to lead by example in fostering a cooperative environment.
Candidates must be adept with Microsoft Office tools like Word, Excel, Outlook, and Access, possess strong customer service skills, and have a minimum of one year of experience in customer service roles. Excellent communication skills across various mediums—phone, email, and in person—are essential, alongside exceptional organizational and time management capabilities. This position requires the ability to work independently, multitask in a fast-paced setting, and meet daily operational goals while complying with company policies, including health and safety standards. Physical stamina is necessary as the job requires standing or walking for at least eight hours a day.
Applicants must be able to legally work in the United States and gain entry into Canada as the role may involve cross-border duties. Background checks are mandatory, including Canadian government checks for positions involving Canada. Employment eligibility, age requirements for company housing, and the inability of Holland America-Princess to sponsor work visas like H-2B must be clearly understood by applicants.
Besides a rewarding career, the company offers exceptional benefits such as a free cruise after the first season, referral programs, rewarding incentives, community service opportunities, and chances for professional growth. Becoming a Tour Operations Supervisor with Holland America/Princess Alaska-Yukon Land Operations means joining a respected team that values service excellence, integrity, performance, and innovation while contributing to some of the most memorable travel experiences in the world.
The Tour Operations Supervisor role is pivotal within this dynamic company. This position requires an individual who excels at problem-solving, communication, and motivation, serving as the primary support for Tour Directors who lead the company’s escorted tours. As a Tour Operations Supervisor, you will have a critical role in ensuring that Tour Directors feel empowered, well-equipped, and supported in every aspect of their job. The work environment is fast-paced and ever-changing, demanding flexibility and readiness to respond to real-time challenges. Responsibilities include overseeing administrative tasks for designated locations, maintaining professional relationships with Tour Directors, and coordinating with guest services to handle tour-related deviations and special guest needs such as luggage handling, flight arrangements, or medical concerns.
Additionally, you will collaborate closely with other supervisors and the Escorted Tour Operations Manager to ensure smooth communication and uninterrupted operations. You are responsible for preparing all necessary documentation for tours, briefing and debriefing Tour Directors, and overseeing the accuracy and completeness of paperwork. Evaluating Tour Director performance during and after the season, handling special assignments, and maintaining a professional team atmosphere are also integral parts of this role. The company places a strong emphasis on teamwork, consistency, and innovation, expecting supervisors to lead by example in fostering a cooperative environment.
Candidates must be adept with Microsoft Office tools like Word, Excel, Outlook, and Access, possess strong customer service skills, and have a minimum of one year of experience in customer service roles. Excellent communication skills across various mediums—phone, email, and in person—are essential, alongside exceptional organizational and time management capabilities. This position requires the ability to work independently, multitask in a fast-paced setting, and meet daily operational goals while complying with company policies, including health and safety standards. Physical stamina is necessary as the job requires standing or walking for at least eight hours a day.
Applicants must be able to legally work in the United States and gain entry into Canada as the role may involve cross-border duties. Background checks are mandatory, including Canadian government checks for positions involving Canada. Employment eligibility, age requirements for company housing, and the inability of Holland America-Princess to sponsor work visas like H-2B must be clearly understood by applicants.
Besides a rewarding career, the company offers exceptional benefits such as a free cruise after the first season, referral programs, rewarding incentives, community service opportunities, and chances for professional growth. Becoming a Tour Operations Supervisor with Holland America/Princess Alaska-Yukon Land Operations means joining a respected team that values service excellence, integrity, performance, and innovation while contributing to some of the most memorable travel experiences in the world.
Job Requirements
- Familiarity with Microsoft Word, Excel, Outlook and Access
- Customer service skills and a minimum of one years' experience in a customer service position
- Excellent communication skills, including phone, email, and in-person experience
- Excellent organization and time management skills
- Able to obtain a valid passport
- Applicants must be able to gain entrance into Canada for this position and should be fully aware of the requirements for entry prior to accepting employment offers
- Applicants hired into positions that cross into Canada will be subject to background checks by the Canadian government
- Must pass a pre-employment background check
- Minimum age of 18 years is required to reside in company housing, where available
- Must be eligible to work in the United States
- Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status)
Job Qualifications
- Familiarity with Microsoft Word, Excel, Outlook and Access
- Customer service skills and a minimum of one years' experience in a customer service position
- Excellent communication skills, including phone, email, and in-person experience
- Excellent organization and time management skills
- Able to obtain a valid passport
- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment
- Ability to work in a fast-paced environment with multiple tasks and external influences
- Ability to work independently with minimal supervision while achieving daily goals
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards
- Ability to stand/walk/work on feet for minimum of 8 hours per day
Job Duties
- Perform all administrative responsibilities within designated location
- Oversee Tour Directors, maintaining a professional supervisor relationship with all company employees
- Relay important tour information or deviations from staff to appropriate Guest Services Operations
- Work in a team relationship with the other Escorted Tour Operations Supervisors and Escorted Tour Operations Manager to insure good communication and a smooth running operation
- Responsible for preparing all documents needed for the Tour Directors to start a tour
- Brief and debrief Tour Directors, providing and collecting all relevant tour documentation, ensuring that all paperwork is complete and accurate
- Responsible for assisting Tour Directors with special guest requests or needs (luggage, flights, medical situations)
- Assist in evaluating the performance of the Tour Director throughout the season and at the end of the season meetings
- Handle special assignments as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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