Supervisor - Syracuse Airport Dunkin Donuts

Our establishment prides itself on delivering exceptional service to every guest who walks through our doors. We are a reputable restaurant known for its commitment to quality, cleanliness, and a welcoming atmosphere. We understand that the foundation of a successful dining experience is rooted in the attention and care provided by our dedicated team. We strive to maintain a safe and inviting environment that not only meets the expectations of our guests but also fosters a positive and collaborative workplace for our staff. Our focus on continuous improvement and adherence to best practices positions us as a leading choice for both customers and professionals seeking a rewarding career in the hospitality industry.

The role of the Restaurant Supervisor is pivotal in upholding our standards of excellence. As a Restaurant Supervisor, you will take on the responsibility of leading and motivating hourly staff while ensuring daily operations run smoothly. This role demands a hands-on leader who can effectively manage multiple priorities, including staff assignments, inventory management, and customer service issues. You will be at the forefront of maintaining a safe, clean, and well-stocked restaurant environment that aligns with both departmental standards and organizational policies.

You will collaborate closely with management to assist in training team members and ensure compliance with all safety and operational protocols. As a Restaurant Supervisor, you will also handle guest complaints professionally and promptly, turning potentially negative experiences into opportunities to showcase our commitment to customer satisfaction. An essential part of your duties includes optimizing staffing levels to meet budgetary goals and adjust according to the restaurant's business volume. Your excellent communication and organizational skills will be instrumental in creating a smooth workflow and enhancing the overall guest experience.

Offering a competitive wage starting at $20.00 per hour, this is an in-person role that requires physical stamina, including the ability to stand, walk, bend, and occasionally lift up to 35 lbs throughout the shift. We provide a comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan, supporting both your immediate and long-term well-being.

This position does not require a college degree, making it accessible to individuals who are passionate about hospitality and eager to develop their leadership skills within a dynamic and supportive environment. If you are self-motivated, organized, and committed to exemplary service, this role offers a fantastic opportunity to grow your career and make a meaningful impact on guests and team members alike.