Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $34.94 - $36.39
Benefits
Fly for free on any open seat on all Southwest flights for employee and eligible dependents
Retirement savings plan with dollar-for-dollar 401(k) company match contribution up to 9.3%
Potential for annual profit-sharing contribution in the Retirement Savings Plan
Competitive health insurance for employee and eligible dependents
Health plan coverage starting first day of employment with retroactive availability
Opportunities for overtime and shift premiums
Additional bonus opportunities for eligible leadership and individual contributor roles
Job Description
Southwest Airlines is a major American airline renowned for its commitment to providing reliable, low-cost air travel with a friendly and customer-focused approach. Established as an industry leader, Southwest prioritizes a strong work environment that encourages creativity, innovation, learning, and personal growth for its employees. The company’s cornerstone is a culture of respect and care, extending both internally among employees and externally toward customers. Southwest Airlines operates with a clear purpose: to connect people to what’s important in their lives through dependable and affordable flight experiences. The airline is widely recognized for its unique company culture known as the "Southwest... Show More
Job Requirements
- Residency in the State of Maryland
- U.S. citizenship or current authorization to work in the U.S. with no current or future sponsorship available
- Ability to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements
- Possess a current valid driver’s license issued in the U.S.
- May be required to obtain a Customs Seal for work on international flights
- Ability to perform work duties from limited space workstations for extended periods
- Ability to communicate and interact in English to meet job demands
- Ability to perform duties with potential exposure to excessive noise, vibrations, and sensory conditions
- Ability to work in outdoor and inclement weather conditions
- Ability to use computer and office productivity tools with speed and accuracy
- Ability to perform physical activities such as lifting 50lbs, standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
- Must maintain a well-groomed appearance per company standards
- Must be at least 18 years of age
- Must comply with company attendance standards
- No interview for the Supervisor Provisioning position at BWI within the last 12 months if previously not selected
Job Qualifications
- Fully functioning, broad knowledge in airline operations and provisioning
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
- Ability to shift back and forth between two or more activities or sources of information
- Ability to apply general rules to specific problems to produce answers that make sense
- Ability to recognize and address performance and safety concerns in a timely manner
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
Job Duties
- Determine that aircrafts are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
- Monitor the quality, quantity, and procurement of provisioning supply purchases
- Actively coordinate with all departments to maintain the station's on-time performance, employee morale, and customer satisfaction while maintaining a safe working environment and instituting programs designed to help reduce accidents and injuries
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
- Meet or exceed performance goals through effective decisions, assign and track agents for training compliance
- Coordinate actively with all departments to maintain the station's on-time performance
- Report status updates to leaders and employees consistently
- Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, holding responsible parties accountable for results, and review and ensure accurate delay coding
- Work with staff planning to build bids that are in line with our department's hourly goals
- Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
- Coordinate the distribution of all necessary supplies to non-provisioning stations
- Ensure all equipment including GSE is maintained and available for the operation
- Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
- May perform other job duties as directed by employee's leaders
Job Location
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