Supervisor of Inflight Services

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health plan options
Dental Insurance
Vision plan options
benefits navigation services
Virtual Urgent Care
family planning and fertility treatment
LGBTQ+ friendly services
Life and AD&D insurance
short-term and long-term disability
flexible spending accounts
Employee assistance program
travel privileges
Vacation plan
401(k) with Company Match
Profit-sharing and bonus opportunities

Job Description

PSA Airlines is a wholly owned subsidiary of American Airlines, serving as a vital regional carrier within the extensive American Airlines network. Dedicated to safety, reliability, and exceptional customer service, PSA Airlines has built a reputation for fostering an inclusive and engaging work environment that values teamwork, diversity, and professional growth. With over 4,000 employees, PSA Airlines emphasizes a strong company culture known as The PSA Way. This cultural foundation encourages stability, professional growth, and a forward-thinking approach while keeping safety at the highest priority. The airline is committed to creating a respectful, supportive, and inclusive workplace that encourages collaboration... Show More

Job Requirements

  • High school education or equivalent
  • Previous leadership experience
  • Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
  • Must qualify and retain Check Flight Attendant qualification on all aircraft types
  • Excellent interpersonal skills
  • Planning and organizational skills
  • Strong oral and written communication skills
  • Ability to speak, read, and write English
  • Authorized to work in the U.S.

Job Qualifications

  • High school education or equivalent
  • Previous leadership experience
  • Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
  • Must be able to qualify as a Flight Attendant and maintain Check Flight Attendant qualification on all aircraft types
  • Excellent interpersonal, planning, and organizational skills
  • Above average oral and written communication skills
  • Ability to speak, read, and write in English
  • Authorized to work in the U.S.
  • Preferred qualifications include previous aviation experience
  • Previous supervisory or management experience in a union environment

Job Duties

  • Model PSA's core values by being an approachable and visible leader who fosters trust and respect with their team
  • Responsible for addressing and improving employee performance in the areas of customer service, safety, appearance, conduct, dependability, and attendance
  • Promote health, wellness, and safe work practices
  • Act as a liaison between Inflight, other departments, and Station Personnel
  • Provide Inflight assistance and support for inbound and outbound flights, including handling Flight Attendant injuries and aircraft emergencies
  • Respond quickly and effectively to unplanned events in a fast-paced Aviation environment
  • Provide feedback to the Inflight Services Base Managers regarding employee performance and attendance
  • Track and follow up on delays coded to Inflight to improve key performance indicators
  • Conduct daily Concourse audits, including meeting crew on the aircraft, providing recognition, ensuring FA tablets are updated, and supporting operational needs
  • Act as a liaison between Inflight Operations and Inflight Standards and Training groups
  • Responsible for the Company's Security and Safety Management System and associated Safety Risk Management and Safety Assurance outputs
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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