Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,300.00 - $82,500.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee travel privileges
Life insurance
Job Description
United Airlines is a leading global airline renowned for its commitment to safety, innovation, and exceptional customer service. With a vast network connecting people and places across the world, United fosters a culture of inclusivity, respect, and continuous improvement. The Inflight Services team is a vital part of United's operations, comprising diverse and driven professionals dedicated to delivering outstanding in-flight experiences that align with the airline’s mission to become the best in the history of aviation. This team provides critical operational leadership, crew planning, safety compliance, and service guidance to empower flight attendants to perform their duties with excellence and... Show More
Job Requirements
- Bachelor's degree or 4 years of relevant work experience
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- Minimum 2 years equivalent or similar work experience
- 2 years leadership experience managing and influencing a team
- DOT safety sensitive position
- Able to work on site, weekends, and holidays
- Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
- Positive attitude and ability to adapt to constantly changing work environment
- Demonstrated conflict resolution and decision-making capability
- Proven ability to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- For candidates who have previously not been a flight attendant at United Airlines, you will be required to obtain a flight qualification through Inflight Training and will be scheduled to attend the next available class. Obtaining and maintaining flight qualifications is an essential function of the job. Failure to successfully complete training and become flight qualified or failure to maintain those qualifications may result in termination
- You will be required to adhere to the appearance standards for the flight attendant workgroup, which contain specific guidelines around hair, makeup, tattoos, etc. Tattoos are not permitted on the head, neck, or hands, including behind the ear
- Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on
Job Qualifications
- Bachelor's degree or 4 years of relevant work experience
- Minimum 2 years of equivalent or similar work experience
- 2 years leadership experience managing and influencing a team
- Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
- Demonstrated conflict resolution and decision-making capability
- Proven ability to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
Job Duties
- Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Recognize flight attendants for exemplary service, teamwork, and performance
- Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
- Exercise United’s Core4 values to provide local support and care for flight attendants during any inflight incident
- Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
- Conduct investigations regarding performance, complaints, or other work-related issues
- Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures
- Showcase the delivery of new inflight products as determined by the Flight Experience team
- Ensure daily company goals, policy, and procedure compliance are met
- Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
- Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
- Develop positive relationships with team members and other work groups to achieve common goals
- Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
- Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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