Supervisor, Inflight Administration

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $49,000.00 - $80,100.00

Work Schedule

Rotating Shifts

Benefits

Travel perks

Health Insurance

Dental Insurance

prescription benefits

vision benefits

wellness programs

401(k) program

Job Description

American Airlines is a leading global airline committed to connecting people and places with exceptional service and innovative solutions. Headquartered in Dallas, Texas, American Airlines is renowned for its extensive domestic and international network, offering passengers access to 365 destinations with over 6,800 daily flights. As one of the largest airlines in the world, American Airlines emphasizes a culture of inclusion, diversity, and career growth for its employees. The company supports its workforce through various programs, extensive benefits, and by fostering an environment where team members can thrive both personally and professionally.

The role of Supervisor, Inflight Administration,... Show More

Job Requirements

Bachelor's degree or equivalent experience in leave administration, human resources, or related field
3 years of people leadership or team supervision experience
In-depth knowledge of Inflight policies, procedures, and collective bargaining agreement (CBA)
Strong leadership skills
Excellent organizational, interpersonal, oral, and written communication skills
Ability to make sound decisions independently
Proficiency in Microsoft Office tools
High level of professionalism and discretion
Ability to build strong relationships and collaborate effectively
Skilled in conflict resolution
Ability to prioritize competing demands and deliver timely service
Experienced in data analysis and reporting
Able to work full-time onsite with flexibility for rotating schedules

Job Qualifications

Bachelor's degree or equivalent experience in leave administration, human resources, or related field
3 years of people leadership or team supervision experience
In-depth knowledge of Inflight policies, procedures, and collective bargaining agreement (CBA)
Experience with SABRE/DECS, AbsenceTracker, A&P System, Tableau
Familiarity with flight attendant systems (PBS, ETB, ROTA/ROTD, Vacations)
Experience working with union-represented employees
Strong leadership skills to guide, coach, and empower a team
Excellent organizational, interpersonal, oral, and written communication skills
Ability to make sound decisions independently in time-sensitive, high-pressure situations
Proficiency in Microsoft Office tools (Word, Excel, Outlook)
High level of professionalism and discretion
Ability to build strong relationships and collaborate effectively with internal stakeholders
Skilled in conflict resolution and navigating difficult conversations
Experienced in data analysis and reporting
Open-door leadership style that encourages transparency and communication
Ability to empower team members to take ownership of their work
Able to work full-time onsite with flexibility for rotating schedules including evenings, weekends, and holidays

Job Duties

Lead the day-to-day operations of the lost time administration team, ensuring consistent service and compliance with internal policies, federal/state regulations, and collective bargaining agreement (CBA)
Provide guidance and support to the Inflight Admin leadership team to streamline business processes, enhance performance, and implement best practices
Monitor performance, manage team attendance, and coach representatives to deliver timely, compassionate, and compliant support
Partner with Legal, Labor, and other stakeholders to align processes and address escalated leave cases
Own onboarding and training efforts for new representatives, ensuring a strong start and continued development
Lead and support cross-functional projects focused on innovation, technology, and process improvement
Actively contribute to and foster a collaborative environment while aligning the team towards operational excellence

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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