Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $38.00
Work Schedule
On-call
Weekend Shifts
Benefits
Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k match program
Quarterly bonus plans
Paid Time Off
Job Description
Alaska Airlines is a well-established and respected airline company committed to creating an airline that people love. Guided by core values, purpose, and leadership principles, Alaska Airlines’ corporate teams contribute to the company’s success by setting well-defined strategies and operational plans. The company operates in various domains such as accounting, finance, legal, marketing, human resources, and several operational divisions. Alaska Airlines has a strong passion for travel and guest satisfaction, which motivates its employees to strive for excellence every day. With a commitment to delivering exceptional customer service and operational effectiveness, Alaska Airlines stands as one of the leading airlines... Show More
Job Requirements
- 3 years of customer service experience
- 2 years of airline or leadership experience
- must be able to clear the pre-employment DOT testing & background check process
- bachelor’s degree, or an additional two years of training/experience in lieu of this degree
- ability to complete Alaska Airlines’ initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training
- able to reach 80 vertical inches while wearing shoes and/or standing on toes
- able to swim 90 feet assisted with a life vest
- must be able to lift up to 35lbs
- must be able to meet the company’s grooming, uniform and appearance standards
- able to demonstrate the physical ability to perform the duties of a flight attendant
- possess and/or obtain a current passport with unlimited access in and out of the United States
- employees with non-U.S. passports also will need any appropriate travel documentation
- must be able to fly unrestricted in and out of all countries within which Alaska Airlines operates
- ability to write routine reports and correspondence
- ability to interpret a variety of instructions furnished in written, oral, and schedule forms
- proven ability to problem solve and deal with ambiguity, while offering effective solutions in the moment
- proven ability to coach, mentor, and lead frontline employees in an engaging, positive, and constructive manner
- ability to work independently and as a team player by enthusiastically working towards continuous improvement in the operation
- able to demonstrate the physical ability to be on your feet for long periods of time
- ability and willingness to fly as a crew member as needed, including during irregular operations, and inclement weather conditions
- ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.)
- high school diploma or equivalent
- minimum age of 21
- must be authorized to work in the U.S.
Job Qualifications
- 3 years of customer service experience
- 2 years of airline or leadership experience
- bachelor’s degree or an additional two years of training/experience in lieu of this degree
- ability to complete Alaska Airlines’ initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training
- able to reach 80 vertical inches while wearing shoes and/or standing on toes
- able to swim 90 feet assisted with a life vest
- able to lift up to 35 lbs
- able to meet the company’s grooming, uniform and appearance standards
- able to demonstrate the physical ability to perform the duties of a flight attendant
- possess and/or obtain a current passport with unlimited access in and out of the United States
- employees with non-U.S. passports also will need any appropriate travel documentation
- must be able to fly unrestricted in and out of all countries within which Alaska Airlines operates
- ability to write routine reports and correspondence
- ability to interpret a variety of instructions furnished in written, oral, and schedule forms
- proven ability to problem solve and deal with ambiguity, while offering effective solutions in the moment
- proven ability to coach, mentor, and lead frontline employees in an engaging, positive, and constructive manner
- ability to work independently and as a team player by enthusiastically working towards continuous improvement in the operation
- able to demonstrate the physical ability to be on feet for long periods of time
- ability and willingness to fly as a crew member as needed, including during irregular operations, and inclement weather conditions
- ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.)
- high school diploma or equivalent
- minimum age of 21
- must be authorized to work in the U.S.
Job Duties
- supervise and direct work of all flight attendants based and traveling through the hub to ensure safe and efficient operations are met
- demonstrate commitment to Alaska's flight attendants by providing superior customer service, uphold professional standards, and perform their job defined by company policy and the Flight Attendant Manual (FAM)
- supervise the execution of, and ongoing adherence to, new or existing policies and procedures by ensuring flight attendants are up to date on required training, bulletins, company updates, and required tools
- drive engagement initiatives to create a culture based on the Care Framework
- coach and mentor flight attendants through effective and ongoing feedback
- sustain flight attendant appreciation and recognition initiatives
- develop people through effective performance management and ongoing feedback focusing on coaching in the moment and in areas including attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict
- investigate and report delays and irregular flight activity and propose solutions in how to avoid such delays in the future
- create a culture of accountability by see it, own it, and change it
- influence team culture through positive actions, presence, and reinforcement of behaviors
- engage with flight attendants at outbound and inbound flights
- take initiative to address problems and implement improvements
- lead and participate in additional project work
- liaise with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information is requested
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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