Supervisor Housekeeping

Hilton Grand Vacations (HGV) is an esteemed leader in the vacation ownership industry, renowned for its commitment to innovation, quality, and continuous growth. As a part of Hilton Worldwide, HGV offers exceptional vacation experiences through its extensive portfolio of resorts and properties located in some of the most sought-after destinations. The company’s dedication to creating lasting memories for its guests is matched by its deep commitment to fostering a positive and inspiring workplace culture for its team members. The foundation of HGV’s success lies in its team-centric approach that emphasizes career growth, professional development, and a collaborative environment where employees can thrive. HGV has earned numerous prestigious recognitions, including being named to Newsweek's Top 100 Most Loved Workplaces list in consecutive years, receiving multiple Stevie Awards for company excellence and growth, and achieving Great Place to Work® certification in 2022. These accolades exemplify the company's dedication to its people and its outstanding service standards.

The Fountains Resort, a premier property managed by Hilton Grand Vacations, is currently seeking a Housekeeping Supervisor to join their vibrant team. The Fountains Resort is known for its spacious suites featuring fully equipped kitchens and a relaxing yet adventurous atmosphere, ensuring every guest's stay is truly memorable. The Housekeeping Supervisor role is vital in maintaining the resort’s high standards for cleanliness and guest satisfaction. This position oversees all housekeeping operations, including guest rooms, common areas, and heart of the house zones, ensuring a hygienic and pleasant environment for both guests and employees.

The Housekeeping Supervisor will manage daily activities and supervise suite and laundry attendants, ensuring smooth operations and timely completion of tasks. This position involves setting monthly, quarterly, and yearly goals for the housekeeping team, conducting performance reviews, and ensuring guest requests are promptly addressed. Effective communication with maintenance and front desk teams is crucial to coordinate room status updates, maintenance needs, and operational efficiencies. This role also carries responsibilities such as performing daily quality checks on rooms, ordering and managing housekeeping and laundry supplies, conducting linen inventories, and implementing new cleanliness standards and best practices. Developing and maintaining Standard Operating Procedures (SOPs) and building efficient housekeeping schedules are additional key duties.

Working as a Housekeeping Supervisor at The Fountains Resort offers an excellent opportunity to be part of a dynamic hospitality environment that values leadership, teamwork, and operational excellence. The role requires a flexible schedule with varying days from 8:00 am to 4:30 pm, supporting seven-day-a-week operations. Hilton Grand Vacations offers competitive benefits starting from day one, including comprehensive health, dental, and vision coverage, a robust 401(k) plan with company match, tuition reimbursement, stock purchase programs, travel discounts, and generous paid vacation and sick leave. Employees also enjoy recognition programs, wellness support through Employee Assistance Programs, and numerous opportunities for learning and advancement, making Hilton Grand Vacations a great place for career growth in the hospitality industry.