Supervisor Housekeeping

Job Overview

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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Uniform allowance
performance bonuses

Job Description

This opportunity is offered by a reputable hotel dedicated to providing exceptional guest experiences through cleanliness and outstanding service. As a key player in the hospitality industry, this hotel focuses on maintaining the highest standards of comfort, hygiene, and customer satisfaction. The establishment values a professional and supportive work environment that nurtures growth and expertise among its team members. The workplace culture emphasizes teamwork, attention to detail, and delivering a welcoming atmosphere for guests from around the world. The hotel seeks individuals passionate about hospitality and eager to contribute to an environment where guest satisfaction is paramount.

The position available is that of a Housekeeping Supervisor. This role is vital to the hotel's operations as it ensures that all housekeeping tasks meet the established quality and service standards. The Housekeeping Supervisor will oversee the performance of assigned housekeeping staff, managing their training, daily activities, and work quality. This supervisory role supports the overall cleanliness and presentation of guest rooms, public areas, and service spaces within the hotel. It requires a hands-on approach where the supervisor assists the team as needed to maintain optimum service levels.

The Housekeeping Supervisor is responsible for preparing and distributing staff assignments, reviewing daily priorities, and conducting thorough inspections of various hotel areas, including guest rooms, corridors, elevators, public bathrooms, restaurants, spa, pool area, offices, service, and storage areas. This includes using designated checklists to ensure compliance and consistency. The supervisor also plays an essential role in identifying staff training needs and providing necessary instruction to enhance performance and adherence to hotel policies.

A comprehensive understanding of proper cleaning techniques, chemical safety, equipment usage, and the ability to communicate effectively in English are critical for success in this position. Precision, speed, and confidentiality concerning guest information are also key competencies required. Additionally, proficiency in using the property management system and basic mathematical skills to handle reporting and scheduling tasks are important aspects of the job.

This role blends supervisory responsibilities with direct involvement in day-to-day housekeeping tasks, creating a dynamic environment for a qualified and motivated individual to thrive. Employment is typically full-time within a structured shift schedule, fostering a stable and rewarding career path in hospitality management. Salary and benefits are competitive within the industry, reflecting the importance of this position to the hotel's high operating standards and commitment to excellence.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in housekeeping or related field
  • Ability to communicate effectively in English
  • Strong attention to detail and organizational skills
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Physical ability to perform cleaning tasks and inspections
  • Knowledge of safety and chemical handling procedures

Job Qualifications

  • Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment
  • Fluency in English both verbal and non-verbal
  • Provide legible communication
  • Compute mathematical calculations
  • Ability to perform job functions with attention to detail, speed, and accuracy
  • Ability to maintain confidentiality of guest information and pertinent hotel data
  • Ability to ascertain departmental training needs and provide such training
  • Ability to direct performance of staff and follow up with corrections when needed
  • Ability to input and access information in the property management system, computers

Job Duties

  • Supervise staff in the performance of all daily procedures to ensure they are performed to standards
  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
  • Prepare and distribute assignment sheets to assigned staff and review priorities
  • Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom, and storage area
  • Inspect public areas, bathrooms, restaurants, spa, pool area, offices, and service areas after being cleaned by respective personnel, using designated checklists
  • Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests

Job Criteria

Experience

Mid Level (3-7 years)


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