Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $19.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
401(k) company match
employee perks
Childcare discounts
Job Description
Bally's Corporation (NYSE: BALY) is a prominent global casino-entertainment company with an expanding omni-channel presence. The company owns and operates 19 casinos across 11 states in the U.S., alongside unique properties such as a golf course in New York and a horse racetrack in Colorado. In addition to its traditional casino business, Bally's holds online sports betting licenses in 13 different jurisdictions across North America. The recent acquisition of Aspers Casino in Newcastle, United Kingdom, has broadened Bally's international footprint, making it a significant player in the global gaming industry. Bally's Interactive International division, formerly known as Gamesys Group, is a leader in the interactive gaming market, supported further by Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. Additionally, Bally's holds a notable economic stake in Intralot S.A., a global lottery management and services company. With 11,500 employees, Bally's casino operations feature approximately 17,700 slot machines, 630 table games, and nearly 4,000 hotel rooms. The company also owns prime development land in Las Vegas at the former Tropicana Las Vegas site, positioning itself for future growth and innovation within the hospitality and gaming sectors.
The role of the Housekeeping Supervisor within Bally's is critical to maintaining the high standards of cleanliness, hygiene, and guest satisfaction integral to the company's reputation. This supervisory position involves overseeing the housekeeping team, which includes Guest Room Attendants and House Attendants, ensuring that all guest rooms, public spaces, and back-of-house areas are impeccably maintained according to the company’s rigorous standards. The Housekeeping Supervisor is responsible for issuing work assignments, monitoring work progress, and upholding operational efficiency. They will manage inventories, submit maintenance requests, and respond promptly to guest requests and complaints, ensuring that service quality consistently meets or exceeds expectations.
In addition, the Housekeeping Supervisor plays a pivotal role in staff management by conducting interviews, training, coaching, and performance evaluations. They foster a positive and motivated workforce by recognizing high performers and ensuring a safe work environment that complies with all relevant laws, regulations, and company policies. This role requires excellent communication skills to maintain effective interdepartmental collaboration and to communicate daily operational updates within the housekeeping team. The Housekeeping Supervisor contributes to Bally's commitment to sustainability through enforcing the company’s recycling program standards.
This position is suited for a professional who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences while leading a dynamic team. The job requires working various shifts, including weekends, holidays, and nights, reflecting the 24/7 nature of the hospitality industry. Bally's offers a competitive salary with annual performance reviews, comprehensive health benefits including medical, dental, and vision coverage, a 401(k) retirement plan with company match, and access to employee perks such as childcare discounts. This role is an excellent opportunity for candidates seeking to grow their careers within one of the world’s leading casino-entertainment companies and to make a tangible impact on guest satisfaction and operational excellence.
The role of the Housekeeping Supervisor within Bally's is critical to maintaining the high standards of cleanliness, hygiene, and guest satisfaction integral to the company's reputation. This supervisory position involves overseeing the housekeeping team, which includes Guest Room Attendants and House Attendants, ensuring that all guest rooms, public spaces, and back-of-house areas are impeccably maintained according to the company’s rigorous standards. The Housekeeping Supervisor is responsible for issuing work assignments, monitoring work progress, and upholding operational efficiency. They will manage inventories, submit maintenance requests, and respond promptly to guest requests and complaints, ensuring that service quality consistently meets or exceeds expectations.
In addition, the Housekeeping Supervisor plays a pivotal role in staff management by conducting interviews, training, coaching, and performance evaluations. They foster a positive and motivated workforce by recognizing high performers and ensuring a safe work environment that complies with all relevant laws, regulations, and company policies. This role requires excellent communication skills to maintain effective interdepartmental collaboration and to communicate daily operational updates within the housekeeping team. The Housekeeping Supervisor contributes to Bally's commitment to sustainability through enforcing the company’s recycling program standards.
This position is suited for a professional who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences while leading a dynamic team. The job requires working various shifts, including weekends, holidays, and nights, reflecting the 24/7 nature of the hospitality industry. Bally's offers a competitive salary with annual performance reviews, comprehensive health benefits including medical, dental, and vision coverage, a 401(k) retirement plan with company match, and access to employee perks such as childcare discounts. This role is an excellent opportunity for candidates seeking to grow their careers within one of the world’s leading casino-entertainment companies and to make a tangible impact on guest satisfaction and operational excellence.
Job Requirements
- High school diploma or GED or equivalent work experience
- 1 - 3 years of supervisory experience in hotel operations preferred
- Computer proficiency with Microsoft Word
- Good oral and written communication skills
- Good customer service and leadership skills
- Problem-solving ability
- Professional appearance
- Availability to work weekends, holidays and nights
- Ability to pass a background check
- Initiative and well-developed interpersonal skills
- Ability to handle multiple assignments under time constraints
- English proficiency
Job Qualifications
- High school diploma or GED or equivalent work experience required
- 1 - 3 years of supervisory experience in hotel operations preferred
- Must possess computer proficiency with Microsoft Word
- Must possess good oral and written communication skills
- Must possess good customer service and leadership skills
- Must be able to solve problems and deal with a variety of situations
- Must present an overall professional appearance
- Must be able to work weekends, holidays and nights as scheduled
- Must be able to successfully pass a background check
- Must have initiative, well-developed interpersonal skills, and the ability to set and achieve high standards of performance
- Must have the ability to make progress on multiple assignments under time constraints
- Must be able to speak, read and write English
Job Duties
- Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress
- Ensures that assigned floors, closet and carts are cleaned before end of shift
- Submits work orders for all maintenance issues
- Assists with monthly and quarterly inventories
- Investigates complaints regarding housekeeping service and equipment
- Responsible for all daily housekeeping services to guest rooms, corridors, and service elevator landings
- Responds to any guest request or complaint immediately
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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